Online Payments: Payments through our website are handled by PayPal.com. You can use your credit card to make payment (no PayPal account required), or if you do have a PayPal account, you can use it to pay with your credit card, funds in your PayPal account, by bank transfer, or eCheck.
To order an item, click where you see the button, or "Add to Cart" link, to add items to your shopping cart!
Be sure to click only once on the PayPal button- double-clicking the button will add TWO items to your shopping cart instead of just ONE. (You can always change the quantity of items later in your shopping cart window or at checkout.)
When done, check out by clicking on the "View Cart", or "Checkout" link, to view items in your cart. (Usually found at the top of the page.) You can add, delete, or change quantity of items in your cart at checkout.
IMPORTANT: Please see the Shipping Charges section below for important information on shipping rates and additional charges- especially those for international (outside the U.S.) shipments.
PLEASE NOTE that additional shipping charges may apply (in addition to those quoted at checkout time) for certain items due to their size or weight, or if you are located outside the U.S. or want insurance, tracking, etc. on your package. We will contact you after checkout time if additional shipping charges are required for your purchase. See the Shipping Charges section below for more info, or e-mail us with your order and we will give you a quote.
2) Order by Phone
Call us at 801-484-8033 to place your order over the phone. We accept Visa, MasterCard, Discover Card, American Express, and PayPal payments by phone.
Please see our business hours listed below for more details.
3) Order by Mail
Call or e-mail us with your order and we will give you a quote including item total and shipping/handling charges. You can then mail in your order with payment.
Please include with your order:
A note indicating what you are ordering.
Your name.
Your shipping address.
Your phone number and/or e-mail address.
Your payment (checks/money orders can be made out to "Action Pinball").
Orders received without this vital information will be delayed, or may have to be returned or discarded.
Mail your order with payment to us at:
Action Pinball & Amusement, LLC
1535 E. 3300 S. #5
Salt Lake City, Utah 84106
USA
Please see the Payment Methods section below for more details.
4) Order in Person
Come in and see us! Pick your parts and supplies up at our shop, and save on shipping!
See the Payment Methods section below for types of payments we accept at our shop.
Why is there a minimum charge for shipping/handling?
On processing most small or single-item orders, our profit margin is usually swallowed up by the labor/time it takes to process and ship the order, as well as our costs to maintain and provide packaging and mailing services and supplies (envelopes, boxes, labels, equipment, etc.) This means that as a business, after accounting for time, labor, and supplies to process & pack the order, we often make no profit on processing and shipping small orders- all of the profit that might be made is swallowed up in the cost of the labor and time it takes our employees to put the order together, package it, and ship it.
A business that does not make a profit does not stay in business.
To overcome this problem and still be able to continue to sell and ship parts to our customers, we have had to invoke a minimum charge for shipping/handling. Unlike some other dealers, we do not require a minimum parts order amount prior to shipping/handling charges (some other online dealers require a $25 or $30 minimum parts order). But we do have a minimum charge for shipping and handling.
Shipping methods for small orders: Most Domestic (US) shipments we send out are normally shipped by USPS Priority Mail (see below for more info). But for very small orders, or single-item orders, we may ship by 1st Class Mail, Media Mail, or Bound Printed Matter mail, in consideration of processing costs on the small order ("handling"). The cost to ship, regardless of method, will still be our minimum shipping/handling charge, as described above. If you wish to make the shipping/handling charges on your order more cost-effective, consider ordering several items, spare items, or extra supplies that you may need for your game in the future. This makes the shipping/handling charges more cost-effective for your order, and helps us overcome the problems of processing and shipping very small orders, as described above.
Rush/Expedited/Overnight Orders: If you need your order to be shipped and arrive quickly (expedited shipment, guaranteed delivery date, etc.) please contact us as soon as your order has been placed. For additional charges, we can ship orders by expedited methods such as USPS Express Mail, Global Express Mail, or Global Express Guaranteed, which are the fastest methods, and some of which offer a guarantee on service and delivery date. See Shipping Methods below for more information.
Domestic Orders (within the U.S.): Shipping charges are based on shipping your order within the U.S. via US Postal Service. For large or heavy orders, additional costs may be required to ship your order to you. If any additional costs are required, we will contact you as soon as possible after your order is placed. You can also e-mail us if you have any questions.
International Orders (outside the U.S.): Shipping charges calculated do not include extra charges that are usually required to ship outside the U.S. After placing your order, we will contact you about additional costs required, based on the size and weight of your order. Generally, the larger and heavier the order (the more items), the more expensive it is to ship to destinations outside the U.S.
Import taxes, fees, and tariffs are not included in the shipping cost on your order sent outside the U.S.- we do not charge for or collect these fees- these fees are collected by your government/postal service when the package is delivered to you, and are based on the U.S. dollar amount of the merchandise you have purchased.
We are required by law to truthfully state the value of the merchandise being shipped on the customs form placed on the outside of the package. We will not misrepresent or fraudulently state an incorrect amount on the customs form or mark purchased merchandise as a "gift"- please do not ask us to break the law. We have no control over what your government may charge to import goods from the U.S. into your country, nor can we answer questions about such fees. If you have questions or concerns about import taxes, fees, and tariffs, please contact your local post office or customs service.
Please do not order from us if you are unwilling to pay additional shipping costs and import taxes, fees, and/or tariffs on your order shipped outside the U.S.
Priority Mail: Most shipments we send out to U.S. customers are sent by USPS Priority Mail. Priority Mail is an expedited service with an average delivery time of 2-4 business days, from the time your order is shipped. Priority Mail shipments include Delivery Confirmation (tracking), which allows for your shipment to be tracked while in transit, and scanned at time/point of delivery.
1st Class Mail (flat envelope): On very small orders, or single-item orders, we may ship by USPS 1st Class Mail rather than Priority Mail, depending on the size/weight of the order. The minimum shipping & handling charge will still apply on 1st Class Mail shipments, for reasons described above. Sorry, no refunds or discounts. If you want to make the shipping/handling charge on your order more worthwhile, consider ordering more items to make your order more cost-effective. While we do not impose a minimum order amount, we do have a minimum shipping/handling charge which applies to any order- please see our Shipping Charges section above for more info.
If you order is very small and can be shipped in a flat envelope, 1st class mail, our minimum shipping/handling charge will still apply to the shipment. Please do not ask us to charge less than this, as we cannot do so and continue to afford the labor and costs to process, package, and ship small orders.
Parcel Post: Some shipments that are large, heavy, or oversize may ship by USPS Parcel Post, which is average 5 to 10 business days delivery time, from the time your order is shipped. Parcel Post shipments also include Delivery Confirmation (tracking).
Express Mail (overnight): Overnight (or 2-day shipping to some rural areas) is available by USPS Express Mail and is guaranteed. Contact us if you wish to have your shipment overnighted, and we can provide more info on shipping and additional costs for this expedited service. You should also contact your local post office too, first, to find out if you are in an overnight, or 2-day service area (not all areas in the U.S. are serviced "overnight" by USPS Express Mail). If you are in a 2-day service area, it may be more economical to have your shipment sent by standard Priority Mail, as costs for Express Mail are much higher.
Please note that our cut-off time for Express Mail orders is 2:00PM Mountain Time. Orders and shipping costs must be paid and received in full before the order can go out, and must be received before the cut-off time in order to be processed and arrive next day (or in 2 days if you are in a 2-day service area). If payment is received after the cut-off time, your order will not go out until the next day, so will take an additional day to get to you.
See the Shipment Tracking section below for information on tracking (where available).
International Orders (outside the U.S.):
Shipments sent outside the U.S. are normally sent by US Postal Service air mail for fastest delivery.
Shipment Tracking: Tracking is available on shipments to most international destinations. After placing an order with us, international customers will be given the option of having their shipment sent with or without tracking services (tracking services are offered only where available). Shipments sent without tracking are less expensive. Shipments sent with tracking are more expensive.
Other Shipping Methods (such as Federal Express, UPS Air, Red Label, Blue Label, Letter, Small Parcel, Airborne Express, RPS, and similar others), may be available, but we do charge a $20 additional fee (on top of actual shipping cost) for extra time and expense for paperwork, special packaging, and for travelling to deliver and drop items off at these locations or their drop off points. Sorry, but unfortunately these are rather inconvenient methods of shipping for us, due to our location, and we must charge for the extra labor and time involved. Please e-mail us for more info if you require one of these methods of shipping.
Delivery Estimates/Guarantees: Please note that the average times given by the post office for the above non-guaranteed methods of shipping are simply estimates, and are not guaranteed. Occasionally there may be a delay with the postal service that causes a shipment to be delivered later than the estimated (average) time- especially during the busy month of December (Christmas) and shortly afterward. Such delays are rare, but not abnormal (no shipping company is perfect). If you require a guaranteed delivery time/date, contact us about shipping via one of the guaranteed methods (USPS Express Mail or Global Express Guaranteed), which are available at additional costs.
First Class and other economy methods of shipping within the U.S. do not have tracking available.
International Orders (outside the U.S.): Some international (outside the U.S.) shipments may have shipment tracking available, depending on the destination country and method of shipping. After placing an order, international customers are given the option of having their shipment sent with tracking, or without (tracking is offered only where available). Shipments without tracking are less expensive. Shipments with tracking are more expensive. Costs will be given based on order size, weight, and destination, after order is placed.
For all shipments with tracking: Please note that on rare occasions, a shipment may not be scanned by the post office when it goes into their system, and tracking information may not show up in their system until the package is actually delivered. If you run into this problem, please allow for ample time for your shipment to arrive before contacting us about a possible shipping problem. If the post office contact us about a problem or return your package for any reason, we will contact you, but be aware that after we have turned your shipment over to the post office, it is out of our hands until it is delivered or returned to us for any reason. So please be patient and allow for ample time for delivery on your order.
Whether your shipment includes tracking or does not, we are not responsible for any loss, damage, or delays during transit. Shipments are entirely out of our hands after being turned over to the post office for delivery. See Shipping Insurance below for more information.
Purchasing Shipment Insurance: (U.S. orders only)
Our current online ordering system does not allow for insurance to be selected/purchased as part of the online "shopping cart" or checkout system, so insurance has to be paid as a separate payment after placing your order.
If you would like insurance added to your order, just drop us a quick e-mail after placing your order and we will e-mail you an invoice for the additional cost of insurance for the dollar amount of your order, or can charge directly to your credit card or PayPal account as well.
International Orders:
We do not insure any shipments going outside the U.S. This is for two reasons:
Insurance claims on international shipments can be very time consuming (several weeks or months to resolve) and very difficult, if not impossible, to resolve with international shippers. Difficulty and the amount of time involved often varies from country to country and seems to be more difficult and involved depending on the U.S. dollar value of the shipment.
Actual/replacement value of any lost/damaged items is determined by the shipper themselves, and to their advantage, is usually determined to be a very small fraction of the actual (paid) value of the item, regardless of any "proof of value" that we, or our customers may provide, or that may be considered "acceptable" to the shipper. So in nearly any insurance claim case, you will not get anything near what your item is worth, if anything at all. We have learned this the hard way in the past...
Again, we will not insure any international shipments due to the above reasons- please do not ask. If having an order sent to you outside the U.S. without any insurance is unacceptable, then please do not order from us.
Whether shipping across the street, or around the world, the care and safety of any shipment is entirely out of our hands once it is turned over to the shipper, and the farther away the shipment must go, the more risky the shipping becomes. This is a natural aspect, and assumed risk, of shipping anything anywhere.
If you wish to order something from us, and live outside the U.S., we will gladly ship your package to you, but we are not responsible for any internationally-shipped package once it leaves our hands. Responsibility and any loss or delay is left entirely up to you.
OTHER INSURANCE NOTES: (for U.S. shipments only) PLEASE NOTE that:
Insurance does not cover shipping/handling costs on your order. Insurance covers only the cost of the items in your order. Shipping/handling charges are non-refundable.
We are not responsible for any loss or damage to items shipped, if not insured for shipping.
We are not responsible for any loss, theft, or damage to items after they have been delivered (see "Delivery Confirmation" under "Domestic (U.S.) Orders" above).
We are not responsible for any claim that the shipper will not pay, or that the shipper will only pay in part. Determination of the value of items shipped is usually entirely up to the shipper, so if you have something insured and need to make a claim, you may not get what the item is worth. It's entirely up to the shipper, and we have no control over it, and cannot be responsible for such problems.
Insured shipments require a signature in person, when the shipment arrives at your location. Your signature indicates the acceptance of the shipment. Any claim of loss or damage after the shipment has been signed for will not be honored by the shipper, so be sure to check your shipment before signing that form.
We are not responsible if customer is not home or present to sign for and receive an insured shipment when it is delivered.
If you have any questions or problems, please contact us by e-mail or phone.
We can accept checks and money orders as pre-payments for goods, however these forms of payment must clear the bank before any goods can leave our shop. This process typically takes about 10 business days. We will only accept checks and money orders in U.S. funds, drawn on U.S. banks. A $25 fee will be charged for any returned (bounced) checks or money orders, and any delinquent, uncollected payments/charges left outstanding will be turned over to collections after 30 days.
We do not accept any payment methods other than the above.
It's not absolutely necessary to have an appointment to drop by and see us, but we do prefer to schedule appointments for two very important reasons:
We don't want to miss you! We are occasionally out of the shop during the day on in-home service calls, or making game deliveries, etc., so not always at the shop to meet walk-in or drop-by customers. We don't want to miss you, so please call us first to make sure we'll be there to meet you!
We want to give you our full attention. When you come by our shop, or when we come to your location, we would like to have some uninterrupted time scheduled to be able to meet with you, help you with what you need, and answer any questions you may have.
We feel that by working by appointment we can give our customers 100% of our attention and resources, thus providing better quality customer service.
In-Home Service Call Hours: We have limited hours available for doing in-home service calls. Please see our Game Service & Repair page for further information.
Scheduling an appointment:Call anytime for an appointment, but we do prefer to have a minimum 24 hour notice when scheduling in-home service calls, and any weekend or after-hours appointments.
If you are seeking help with a technical problem or question, please do not call unless the problem is with a game you bought directly from us. While free technical support is always available on games that our own customers have purchased directly from us in the past, we simply don't have the time or resources to help with technical issues on games purchased from other sources. Instead, please contact the person you purchased the game from, or see our Technical Articles Page, or post your message in the rec.games.pinball Google pinball newsgroup, and we will try to respond there if we have the time.
If you need to schedule an appointment for repair or service for your game, please see our Game Service & Repair page for further info.
My parts order hasn't arrived yet:
Please see the Shipping Methods section above for important information before contacting us.
Game Restorations:
We get a lot of calls from people asking us to do our unique restoration work on a game that they bought from someone else. Sorry, but the restoration work we do is limited to games in our own inventory only, which we restore and sell ourselves. We do not have the time or resources to do full restorations (40+ hours plus parts) on games bought from someone else.
"How much is this game worth?"
For questions regarding game values, pricing, and general "how much is it worth" questions, please see our page on Selling Your Own Game which gives information on determining game values, prices, and provides helpful info on selling or buying a game. We can also provide you with a Game Value Report.
Phone Messages and Returned Phone Calls:
If you leave us a message, please let us know exactly what it is you are looking for, and leave your name and telephone number. Please speak slowly and clearly so that we can understand what you are saying. We get a lot of phone calls where we cannot make out phone numbers, or incoherent cell phone calls that can't be understood, so please speak clearly, or e-mail us for better communication. We will return your call if we can help.
Parts Requests: Please note that due to our busy shop schedule and large volume of calls, we often cannot return long distance phone calls on small parts inquiries, parts that are not listed on our web site, parts that are discontinued and no longer available (out of production), or other items that we simply cannot help you with. So if you need to call on something like this, please continue to do so until you get through, or send us an e-mail message and we can give you a detailed reply.
We do not accept calls from incoming "800" numbers, other toll-free numbers, telemarketers, telephone solicitors, similar unsolicited callers, vendors, charity fund-raisers, unlisted/private numbers, or from sources that do not list a phone number for caller ID. Due to the overwhelming and constantly increasing number of unsolicited telephone calls that our shop receives every day, we have had to adapt our phone system to screen out any of the above types of callers as we simply don't have the time or resources to take these calls.
If you are unable to reach us by phone, or get through to us due to busy call volume, feel free to leave us a voice mail message on our phone system, or drop us an e-mail for faster response.
Ordering & Contact Info
button, or "Add to Cart" link, to add items to your shopping cart!
2) Order by Phone
3) Order by Mail
Our current business hours are: