Online Payments: Payments through our website are handled by PayPal.com. You can use your credit card to make payment (no PayPal account required), or if you do have a PayPal account, you can use it to pay with your credit card, funds in your PayPal account, by bank transfer, or eCheck.
To order an item, click where you see the button, or "Add to Cart" link, to add items to your shopping cart!
Be sure to click only once on the PayPal button- double-clicking the button will add TWO items to your shopping cart instead of just ONE. (You can always change the quantity of items later in your shopping cart window or at checkout.)
When done, check out by clicking on the "View Cart", or "Checkout" link, to view items in your cart. (Usually found at the top of the page.) You can add, delete, or change quantity of items in your cart at checkout.
IMPORTANT: Please see the Shipping Charges section below for important information on shipping rates and additional charges- especially those for international (outside the U.S.) shipments.
PLEASE NOTE that additional shipping charges may apply (in addition to those quoted at checkout time) for certain items due to their size or weight, or if you are located outside the U.S. or want insurance, tracking, etc. on your package. We will contact you after checkout time if additional shipping charges are required for your purchase. See the Shipping Charges section below for more info, or e-mail us with your order and we will give you a quote.
2) Order by Phone
Call us at 801-272-0221 to place your order over the phone. We accept Visa, MasterCard, Discover Card, American Express, and PayPal payments by phone.
CELL PHONES: When calling by phone, we strongly recommend calling from a land line, rather than a cell phone. Many cell phone calls we get cut in/out, are garbled, or inaudible. To make sure we get all your critical info including correct shipping address and payment information, please consider calling from a land line.
Please see our business hours listed below for more details.
3) Order by Mail
Call or e-mail us with your order and we will give you a quote including item total and shipping/handling charges. You can then mail in your order with payment.
Please include with your order:
A note indicating what you are ordering.
Your name.
Your shipping address.
Your phone number and/or e-mail address.
Your payment (checks/money orders can be made out to "Action Pinball").
Orders received without this vital information will be delayed, or may have to be returned or discarded.
Mail your order with payment to us at:
Action Pinball & Amusement, LLC
2248 E. Laney Ave., Suite #6
Holladay, Utah 84117
USA
Please see the Payment Methods section below for more details.
4) Order in Person
Come in and see us! Pick your parts and supplies up at our shop, and save on shipping!
See the Payment Methods section below for types of payments we accept at our shop.
International Orders (Outside U.S.):
We ship to most countries outside the U.S.
International Shipping Costs: Shipping costs to countries outside the U.S. vary depending on the country, and size/weight of your order. If you need a shipping quote before you place your order, just e-mail us with a list of items you want to order, quantities, and your shipping address.
When you place your order online, interational shipping costs are estimated and shown when you checkout and finalize your order. You can cancel or change your order if necessary. Extra shipping costs- in addition to estimated costs- are sometimes required to ship outside the U.S., due to exact weight and size of your shipment. If your order requires additional cost to ship to you outside the U.S., we will contact you by e-mail within 1 business day after your order is placed, to let you know what the additional charges will be. So please check your e-mail after placing your order to avoid any shipping delays.
Customs Taxes on Imported Goods: By law, goods shipped outside the U.S. may be subject to import taxes, tariffs, and fees, when they enter your country as imported goods. Only goods (merchandise) are taxable. (Items like labor, shipping/handling charges, and deposit charges are not taxable.) See our Ordering Information page, or contact your local Post Office or Customs Service for more details. Contact us within 24 hours of placing your order if you wish to change or cancel your order due to customs fee charges.
Shipping Schedule:
Most orders usually ship within 1-2 business days. If you are in a rush for your order (needed right away or via overnight shipping), please contact us before or right after placing your order to make other arrangements.
If you have any questions or any specific needs for your order, just drop us a line by e-mail.
Shipping Times: Within the U.S.: Most domestic orders shipped within the U.S. take 3-6 business days to arrive, depending on destination. Some may take more time, some may take less, depending on destination and shipment method.
Outside the U.S.: Most international shipments take 2 - 3 weeks to arrive. Some may take 4 - 6 weeks. Shipments that are delayed in customs for inspection may take as much as 9 - 10 weeks.
Please allow sufficient time for your shipment to arrive before contacting us regarding any possible shipping problems.
Shipping and Handling:
All orders we ship also include a "handling" charge, in addition to the actual cost of postage, which covers our shop costs for labor, time, materials, equipment, and supplies that are required to process, package, and ship your order to you. So shipping costs are not just for postage, but for handling (processing) your order as well. If you are picking your order up in person at our shop, then no shipping/handling costs are required.
Minimum Shipping/Handling Charge:
We don't have a minimum order charge for items purchased, but we do have a minimum shipping/handling charge that applies to any order, regardless of cost, number of items, size, weight, or shipping method used. Whether you're ordering a tiny 19¢ part, or $30+ worth of parts, the minimum shipping/handling charge still applies. We can often ship several items for the minimum shipping/handling charge, so if you are just ordering one small part or item, you might consider getting a few extra spare parts or supplies to make shipping & handling costs more worthwhile on your order. See our Game Parts & Supplies page for listings of thousands of parts and supplies that we stock.
Domestic (U.S.) Shipments: $8.95 US minimum.
International (non-U.S.) Shipments: Varies by Country- Charges start at $15.45 US.
All shipments we send out include tracking services (mandatory on all orders we ship). See Shipping Methods below for more details.
"Why is there a minimum charge for shipping/handling?"
On processing most small or single-item orders, our profit margin is usually swallowed up by the labor/time it takes to process and ship the order, as well as our costs to maintain and provide packaging and mailing services and supplies (envelopes, boxes, labels, equipment, etc.) This means that as a business, after accounting for time, labor, and supplies to process & pack the order, we often make no profit on processing and shipping small orders- all of the profit that might be made is swallowed up in the cost of the labor and time it takes our employees to put the order together, package it, and ship it.
A business that does not make a profit does not stay in business.
To overcome this problem and still be able to continue to sell and ship parts to our customers, we have had to invoke a minimum charge for shipping/handling. Unlike some other dealers, we do not require a minimum parts order amount prior to shipping/handling charges (some other online dealers require a $25 or $30 minimum parts order). But we do have a minimum charge for shipping and handling.
Shipment Tracking:
All orders we ship out now include tracking services, whether domestic (U.S.) or international. Shipping and handling charges include any applicable costs for tracking services. See the Shipment Tracking section below for more details.
Shipment Insurance:
Shipment insurance is available optionally, at additional cost. See the Shipment Insurance section below for more details.
Small Orders:
Most Domestic (US) shipments we send out are normally shipped by USPS Priority Mail (see below for more info). But for very small orders, or single-item orders, we may ship by 1st Class Mail, Media Mail, or Bound Printed Matter mail, in consideration of processing costs on the small order ("handling"). The cost to ship, regardless of method, will still be our minimum shipping/handling charge, as described above. If you wish to make the shipping/handling charges on your order more cost-effective, consider ordering several items, spare items, or extra supplies that you may need for your game in the future. This makes the shipping/handling charges more cost-effective for your order, and helps us overcome the problems of processing and shipping very small orders, as described above.
Large Orders:
Additional shipping costs may be required if your order is abnormally large or heavy. We will contact you as soon as possible after your order is placed, if any additional costs are required due to weight and size.
Rush/Expedited/Overnight Orders:
If you need your order to be shipped and arrive quickly (expedited shipment, guaranteed delivery date, etc.) please contact us as soon as your order has been placed. For additional charges, we can ship orders by expedited methods such as USPS Express Mail, Global Express Mail, or Global Express Guaranteed, which are the fastest methods, and some of which offer a guarantee on service and delivery date. See Shipping Methods below for more information.
Import Taxes/Tariffs/Fees: (International Orders only)
Import taxes, tariffs, and fees, that may be charged by your government when you import goods into your country from the U.S., are not included in the shipping cost on your order sent outside the U.S. We do not charge for or collect these fees- these fees are collected by your government/customs service/postal service when the package is delivered to you, and are based on the U.S. dollar amount of the merchandise you have purchased. Some countries do not charge any fees, others may charge up to 100% of the value of the goods.
We are required by law to truthfully state the value of the merchandise being shipped on the customs form placed on the outside of the package. We will not misrepresent or fraudulently state an incorrect amount on the customs form or mark purchased merchandise as a "gift"- please do not ask us to break the law. We have no control over what your government may charge to import goods from the U.S. into your country, nor can we answer questions about such fees. If you have questions or concerns about import taxes, fees, and tariffs, please contact your local post office or customs service.
Please do not order from us if you are unwilling to pay additional shipping costs and import taxes, fees, and/or tariffs on your order shipped outside the U.S.
For all shipments with tracking: Please note that on rare occasions, a shipment may not be scanned by the post office when it goes into their system, and tracking information may not show up in their system until the package is actually delivered. If you run into this problem, please allow for ample time for your shipment to arrive before contacting us about a possible shipping problem. If the post office contact us about a problem or return your package for any reason, we will contact you, but be aware that after we have turned your shipment over to the post office, it is out of our hands until it is delivered or returned to us for any reason. So please be patient and allow for ample time for delivery on your order.
Whether your shipment includes tracking or does not, we are not responsible for any loss, damage, or delays during transit. Shipments are entirely out of our hands after being turned over to the post office for delivery. See Shipment Insurance below for more information.
Please note that some credit cards will automatically cover your purchase if lost, damaged, stolen, etc., so you may want to check with your credit card company before ordering to find out if your purchase will already be insured.
The purpose of insurance is to cover the cost of replacing item(s) in your order should they become lost or damaged while in the mail (please read below for important information on determining value and making an insurance claim).
Insurance claims cannot be made on orders if lost, stolen, damaged, etc. after having been delivered. "Delivery Confirmation" on USPS Priority Mail shipments will show the date, time, and location where your order was delivered, and is considered "proof of delivery" by the US Postal Service, so no claims on orders showing as "delivered" can be made if lost, stolen, damaged, etc., after having been delivered.
An additional charge will apply for insurance coverage, and must be requested at time of ordering. We are not responsible for lost, damaged, or mis-delivered shipments if they are not insured, nor if insurance is not requested at time of ordering.
International Shipments: Insurance claims on international shipments can be very time consuming (several weeks or months to resolve) and very difficult, if not impossible, to resolve with international shippers. We are not repsonsible for any delays and will not replace any items unless a claim is resolved and paid.
All Shipments: We are not responsible for any claims or value of goods that a shipper may not pay. In many cases, the shipper themselves will determine the value of goods in your shipment, and this may or may not equal what you paid for the goods. In a case where the shipper will not pay the full value of items in your claim, we will not be responsible for covery any loss or costs that will not be covered by the shipper.
OTHER INSURANCE NOTES: (for all shipments) PLEASE NOTE that:
Insurance does not cover shipping/handling costs on your order. Insurance covers only the cost of the items in your order. Shipping/handling charges are non-refundable.
We are not responsible for any loss or damage to items shipped, if not insured for shipping.
We are not responsible for any loss, theft, or damage to items after they have been delivered (see "Delivery Confirmation" under "Domestic (U.S.) Orders" above).
We are not responsible for any loss, theft, or damage to items, if delivery confirmation cannot be obtained (if shipment does not have tracking or delivery confirmation, etc.)
We are not responsible for any claim that the shipper will not pay, or that the shipper will only pay in part. Determination of the value of items shipped is usually entirely up to the shipper, so if you have something insured and need to make a claim, you may not get what the item is worth. It's entirely up to the shipper, and we have no control over it, and cannot be responsible for such problems.
Insured shipments require a signature in person, when the shipment arrives at your location. Your signature indicates the acceptance of the shipment. Any claim of loss or damage after the shipment has been signed for will not be honored by the shipper, so be sure to check your shipment before signing that form.
We are not responsible if customer is not home or present to sign for and receive an insured shipment when it is delivered.
If you have any questions or problems, please contact us by e-mail or phone.
For payment for parts, supplies, accessories, and service/repair, we can accept cash (in person), major credit & debit cards, bank transfers, and online payments through PayPal.com. Gift Certificates purchased online or at our shop can also be used toward payment.
We can accept checks and money orders as pre-payments for goods, however these forms of payment must clear the bank before any goods can leave our shop. This process typically takes about 10 business days. We will only accept checks and money orders in U.S. funds, drawn on U.S. banks. A $25 fee will be charged for any returned (bounced) checks or money orders, and any delinquent, uncollected payments/charges left outstanding will be turned over to collections after 30 days.
We do not accept any payment methods other than the above.
Returns must be authorized before being sent back to us, and not all items are returnable (see below).
RMA number must accompany returned item(s). If your return is authorized, we will give you an RMA number to include with your item(s) being returned. Items returned without an RMA number may not be accepted at all, or a higher restocking fee may apply.
Returnable Items: Some items we sell are returnable. Most are not, including: games (pinball, video, etc.), any electrical parts/components, special-order items, paperwork items (manuals, schematics, score cards, etc), any used parts, and any parts sold as-is.
Limited to 15 Days: Refunds or exchanges on returnable items are limited to 15 days from date of purchase. No returns or exchanges will be honored after 15 days. Please check your order as soon as you receive it to be sure everything is correct and to your satisfaction, and contact us immediately if there are any problems or questions. Requests for refunds of items after 15 days from purchase will not be honored.
Return Shipping Cost: Customer is responsible for any costs associated with packaging and returning any authorized returned items.
Refused Returns: If your item was returned and refused (returned without being authorized (no RMA number), or returned after 15 days of purchase), it may be refused. If you wish to have the item shipped back to you, additional shipping/handling costs will apply to re-ship the item to you a second time.
Restocking Fee: All returned items are subject to a 10% to 50% restocking fee, depending on the item, which is deducted from any refund issued.
Refund of Shipping/Handling Costs: Shipping/handling costs are not refundable, and will not be refunded.
Refund Payment Method: Any payments refunded will be refunded by the original method in which they were received. That is, if you originally made payment by credit card, a refund will be made back to your credit card, etc. No exceptions.
Condition of Returned Items: Items returned for exchange must be in same condition as when they were originally shipped to you. Returned items must also be re-stockable and re-sellable to another customer. Any items that do not meet these requirements or that are used, worn, show signs of visible use or handing, or that were damaged after being received, cannot be accepted for exchange or refund.
Warranted Items: Items covered under a warranty are returnable after 15 days and/or until the end of the warranty period (whichever is greater), only if defective or faulty. Terms vary depending on item and item warranty.
Returned/Refused/Undeliverable Shipments: We are not responsible for any shipments returned to us by shipper for any reason. Such shipments will need to be re-shipped to you, if you so desire, and an additional charge for re-shipment will apply. Any shipments that are returned to us and not re-shipped due to refusal or due to our not being able to contact you, will be issued a refund for purchase price, less restocking charge, and less any shipping/handling costs (shipping/handling costs are not refundable).
CELL PHONES: When calling by phone, we strongly recommend calling from a land line, rather than a cell phone. Many cell phone calls we get cut in/out, are garbled, or inaudible. To make sure we get all your critical info and can communcate error-free, please call from a land line.
E-Mail Address:
Shop / Mailing Address:
We are located in the Holladay Professional Plaza, in the center of Holladay city, Utah.
Action Pinball & Amusement, LLC
2248 E. Laney Ave., Suite #6
Holladay, UT 84117
USA
FOR AN APPOINTMENT to visit our shop, or to schedule a game repair or service call, please see our Business Hours section below for more info.
MAP: Have an appointment to visit our shop? Click here for a map and directions.
LODGING: Coming in from out-of-town? Click here for a listing of hotels/motels in our area.
It's not absolutely necessary to have an appointment to drop by and see us, but we do prefer to schedule appointments for two very important reasons:
We don't want to miss you! We are occasionally out of the shop during the day on in-home service calls, or making game deliveries, etc., so not always at the shop to meet walk-in or drop-by customers. We don't want to miss you, so please call us first to make sure we'll be there to meet you!
We want to give you our full attention. When you come by our shop, or when we come to your location, we would like to have some uninterrupted time scheduled to be able to meet with you, help you with what you need, and answer any questions you may have.
Working by appointment guarantees our customers 100% of our attention and resources, thus providing better quality customer service.
In-Home Service Call Hours: We have limited hours available for doing in-home service calls. Please see our Game Service & Repair page for further information.
Scheduling an appointment:Call anytime for an appointment, but we do prefer to have a minimum 24 hour notice when scheduling in-home service calls, and any weekend or after-hours appointments.
We can provide help by phone or e-mail only if you bought your game directly from our shop. If you did not buy your game directly from our shop, we cannot help you with tech. help by phone or e-mail.
If you are in our local service area we may be able to make a service call appointment to service your game. See our Game Service & Repair page for more info, or contact us by phone for more info and a free estimate.
Additionally, you may find help via one of these sources:
If you need to schedule an appointment for repair or service for your game, please see our Game Service & Repair page for further info.
My parts order hasn't arrived yet:
Please see the Shipping Methods section above for important information before contacting us.
Game Restorations:
The full restoration work we do on games we sell is limited to games in our own inventory, which we restore and sell through our shop and website.
We do not do any full restoration work on any games outside of our own inventory, as we simply don't have the time and resources to do so.
If you need service work on your game, we can help with most types of general repairs and service- contact us with your needs and we can provide more info.
"How much is this game worth?"
For questions regarding game values, pricing, and general "how much is it worth" questions, please see our page on Selling Your Own Game which gives information on determining game values, prices, and provides helpful info on selling or buying a game.
Phone Messages and Returned Phone Calls:
We do not return international phone calls outside the U.S. and Canada due to cost and inconvenient time differences. Use e-mail.
If you call and leave us a message, please let us know exactly what it is you are looking for, and leave your name and telephone number (US or Canada only). Please speak slowly and clearly so that we can understand what you are saying. We get a lot of phone calls where we cannot make out phone numbers, or cell phone calls that can't be understood, so please speak clearly, or e-mail us for better communication.
Parts Inquiries: If you have a question about a part listed on our website, or are looking for something that you can't find on our website, please consider using e-mail for best communication. Due to our busy shop workload and large volume of calls, we often cannot return phone calls on small parts inquiries, or items that we simply cannot help you with. So if you need to call on something like this, please continue to do so until you get through, or send us an e-mail message and we will gladly reply by e-mail.
We do not accept any calls from incoming toll-free numbers, unlisted numbers, private numbers, blocked numbers, telemarketers & solicitors, charities and fund-raisers, or from any sources that do not list a phone number for caller ID. Due to the high number of unsolicited telephone calls that our shop receives each day, we have had to adapt our phone system to screen out any of the above types of callers as we simply don't have the time or resources to take these calls.
If you are unable to reach us by phone, or get through to us due to busy call volume, feel free to leave us a voice mail message on our phone system, or drop us an e-mail for faster response.
Ordering & Contact Info
button, or "Add to Cart" link, to add items to your shopping cart!
2) Order by Phone
3) Order by Mail
Our current business hours are: