Action Pinball Logo Ordering and Contact Information

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Salt Lake City, Utah, USA
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Ordering and Contact Information

Information on this page is for the ordering and shipping of parts and supplies only.

For information on purchasing and shipping Pinball Machines or other games & equipment, please see our Game Sales Info page.
NOTE: Current COVID-19 Info Regarding Shipping:


We mainly use US Postal Service (USPS) for shipping. Here are the latest shipping updates:

Action Pinball: (that's us)

We are currently shipping orders without any delays (our normal average lead time before shipping is 0-to-3 business days, depending on how busy we are).

You should receive a payment confirmation (receipt) e-mail from after placing your order. This confirms your payment.

We will send you an e-mail with shipping/tracking info as soon as your order goes out. Please do not e-mail us or call asking when your order will ship, or if it has shipped - this only slows things down.

USPS International Service Suspensions:

Mail service to many non-US destinations has been temporarily suspended by USPS due to situations with the ongoing COVID-19 virus pandemic. Click here for the latest suspension updates from USPS.

We may be able to ship your international order to you by FedEx, depending on their service availability, but costs are usually about 5 times higher than USPS.

Expect to pay $140 US to $250 US for shipping if you want your order shipped internationally by FedEx. Contact us if you need an exact quote.

We do not use any other carriers for shipping- please do not ask.

USPS Service Delays:

Most USPS shipments are arriving on schedule. USPS are reporting a few localized delays due to COVID-19 restrictions. Click here for the latest delay updates from USPS.

Please be patient and allow for extra time for your order to arrive if necessary, during these difficult times.

Please check the tracking number that we e-mail you after your order goes out, and monitor it's status on

Please do not contact us if your order is not showing up on time. Once it leaves our shop, it is out of our hands. You can:
  • Check tracking online at
  • Contact USPS directly by phone at 1-800-275-8777
  • Go into your local neighborhood post office branch to enquire in person (this often yields the best results).
Thank you for your patience, understanding, and support, during this difficult time.

Page Contents:

Ordering Information: Contact Information:

How to Order

All parts orders are done by shipping only. We do not currently offer a will-call or in-person pickup option.

We do offer free shipping for local customers on parts orders over $40 (before tax and shipping/handling charges). Please contact us by e-mail after placing your order to claim this offer.

Please place your order online through our website.

- Order Online:
Use the Search Box at the top of any web page to enter part description, part number, game name, etc. to search for what you're looking for. Browse search results and click on any item to see item details, and to order online.

Once you've clicked on an available item, you'll see the Add to Cart button. Use this to add the item to your online shopping cart.

Once you're done shopping, click the View Cart button at the top right of any page to review the items in your online shopping cart.

Review the items in your cart and make any necessary changes, then click the "Checkout" button in the lower right corner to enter your payment and shipping info.

Our website uses the secure PayPal system for online payment processing. You do not need to have a PayPal account to make payment- you can use any major credit/debit card, or funds from your PayPal account (if you have one). Follow the directions in the payment process to make payment and enter your shipping info, and complete your purchase.

Shipping Charges:

To view shipping charges, simply add any item to your shopping cart, then go to the shopping cart view and select your country to see current standard shipping rates.

Heavy/oversize orders, and some international shipments, may require additional charges to ship, based on the exact weight, size, and destination of the shipment. We will contact you as soon as possible after your order is placed, if additional costs are required to ship.

Shipping costs listed in shopping cart view are for standard shipping. Expedited shipping is also available for most orders at a higher rate than standard rates (starting at approx. $25 above standard rates). E-mail us if you need cost and availability for an expedited shipment. See Shipping Methods below for more information.

International Orders (Outside U.S.):
We ship parts & supplies orders to most countries outside the U.S.

We use US Postal Service (USPS) for international shipping, as they have the least-expensive rates, and fastest delivery times. Costs vary depending on destination country, and size/weight of the shipment. You can see standard shipping costs by adding any item to your shopping cart, then selecting your country in the shopping cart view, prior to checkout.

If your country is not listed in the shopping cart view, we may not have shipping rates for your country, or shipping may not currently be available to your country. You can contact us by e-mail, or submit your order and we will contact you by e-mail after your order has been received. We can send you an e-mail invoice for shipping/handling costs, or refund your payment if shipping is not available to your country.

Oversize Shipments:
Some large, oversize, or heavy items or quantities, may require additional cost to ship internationally. We will contact you by e-mail as soon as possible after your order has been received if any additional charges are required. For additional costs, we will send you an e-mail invoice so you can make additional payment online. If costs to ship are too expensive for you, we can change or cancel your order- just let us know.

Orders requiring additional shipping cost or extra information will be put on hold until we hear from you by e-mail. Please make sure your e-mail application is set up to allow e-mails from us, and not to mistakenly mis-direct them as 'spam' or 'junk' mail (this is a frequent problem for Gmail users).

Backordered & Special-Order Items:
If any items in your order are backordered, or have to be brought in by special-order, we will let you know after receiving your order, and give you the option of holding your order and shipping once it is complete, or making 2 shipments (1 for in-stock items, and 1 for backorder/special-order items when they come in). Additional shipping costs will apply if more than 1 shipment is requested.

Customs Taxes / Tariffs / Fees on Imported Goods:
Items being shipped outside the U.S. may be subject to import taxes, tariffs, and fees, when they enter your country as imported goods. We do not charge for or collect these fees- these fees are collected by your government, customs service, or postal service, when the package is delivered to you, and are based on the U.S. dollar amount of the merchandise you have purchased. Some countries do not charge any fees. Others may charge up to 100% of the value of the goods. Contact your local Post Office or Customs Service for more details.

Only goods (merchandise) are taxable as imported items. Items like shipping/handling charges, labor charges, and deposit charges are not taxable.)

We are required by U.S. Federal Law to truthfully state the value of the merchandise being shipped on the customs form placed on the outside of the package. We will not misrepresent or fraudulently state an incorrect amount on the customs form or mark purchased merchandise as a 'gift'- please do not ask us to violate the law- such requests will be ignored. We have no control over what your government may charge to import goods from the U.S. into your country, nor can we answer questions about such fees. If you have questions or concerns about import taxes, fees, and tariffs, please contact your local post office or customs service.

Please do not order from us if you are unwilling to pay additional shipping costs and import taxes, fees, and/or tariffs on your order shipped outside the U.S.

Shipping Schedule:
Most orders normally ship within 1-2 business days.

Occasionally, some may take longer to ship, depending on how busy we currently are.

Shipping Times:
Standard Shipping:
Within the U.S.: Most domestic orders shipped within the U.S. take an average of 2-7 business days to arrive after being posted, depending on destination. Some may take more time, some may take less, depending on destination and shipment method.

Outside the U.S.: Most international shipments take an average of 2-3 weeks to arrive after being posted, depending on destination. Some may take more time, or less, depending on destination and shipment method. Some shipments are occasionally delayed in Customs for random inspection which can delay delivery (this is rare). We have seen some shipments take as much as 9-10 weeks to arrive when delayed in Customs.

Expedited Shipping:
Within the U.S.: Available in most areas. Averages 1-2 business days after shipment is posted, depending on area, and availability.

Outside the U.S.: Available to most countries. Averages 3-5 business days after shipment is posted, depending on area, and availability.

Expedited shipping is available on most orders at a higher rate than standard rates (starting at approx. $25 above standard rates). E-mail us if you need a shipping quote for an expedited shipment. See Shipping Methods below for more information.

Holidays and weather conditions can also affect delivery times, especially in winter months. Please allow sufficient time for your shipment to arrive before contacting us regarding any possible shipping delays.

Shipping Methods:

We use US Postal Service (USPS) for domestic and international shipments, as they have the least-expensive rates, and fastest delivery times.

Expedited shipping is also available on most orders at a higher rate than standard rates (starting at approx. $25 above standard rates). We use USPS Express Mail, which is overnight to most urban areas, or 2-day service to outlying areas, and delivery times are guaranteed with Express Mail.
E-mail us if you wish to have your order sent by Express Mail, and we can provide more info on shipping and additional costs for expedited service.

Please note that our cut-off time for Express Mail orders is 3:00PM Mountain Time. Orders and shipping costs must be paid and received in full before this time so that there is still sufficient time to process, pack, label, and send the shipment to the post office before their daily cut-off time. If payment is received after, or too close to, the cut-off time, your order will not go out until the following business day.

Other Shipping Methods:
We currently do not use any other shipping methods besides US Postal Service. Please do not ask, as we will not be able to accomodate you.

Shipment Tracking:
All packaged shipments we send out include tracking services. Tracking number and information is sent to you by e-mail, and goes to the e-mail address that we receive with your order.

Attention G-Mail Users:
We see frequent problems trying to communicate with customers that use Gmail. If you use Gmail, please check your 'spam' folder for our recently-sent message. If present, click the message to highlight it, then click 'not spam' to send it to your inbox. This should allow future e-mails from us to reach you without issue. This has been an ongoing problem with Gmail for some time now, and they will not respond to our requests for help. So feel free to contact them on your own for further assistance, or we suggest using a better e-mail service. Gmail is the only email service that we have seen this problem with.

You can track your shipment at

PLEASE NOTE: Estimated delivery dates provided with tracking info on the web site for standard & Priority Mail shipments are only estimates and are not guaranteed delivery dates. Guaranteed delivery dates are only applicable to USPS Express Mail shipments which ship at a much higher cost.

International Shipments:
Some international shipments may have tracking available only while the shipment is within the borders of the US. So you may not see any tracking information after the shipment leaves a major coastal US port city. Some countries will pick up, and continue to provide tracking on, US shipments. In these cases, you may still see tracking information through Or you may have to check tracking on the website of the postal service in your destination country (use for Australia, for example.)

For all shipments with tracking:
Please note that on rare occasions, a shipment may not be scanned by the post office when it goes into their system, and tracking information may not show up in their system until the package is actually delivered. Likewise, a shipment may miss a scan point while en-route, and tracking info fails to show up after that.

If you run into this problem, please allow for ample time for your shipment to arrive before contacting us about a possible shipping problem.

If the post office contact us about a problem, or return your package to us for any reason, we will contact you, but be aware that after we have turned your shipment over to the post office, it is out of our hands until it is delivered, or returned to us for any reason, and there is no further info we can provide to you, other than to confirm shipping date and address. So please be patient and allow for ample time for delivery on your order before attemtping to contact us.

You can contact USPS directly at 1-800-275-8777.

Whether your shipment includes tracking or does not, we are not responsible for any loss, damage, or delays during transit. Shipments are entirely out of our hands after being turned over to the post office for delivery. See Shipment Insurance below for more information.

Shipment Insurance:

Most domestic and international shipments include insurance by US Postal Service.

However, some small shipments, and shipments over $200 US in value, do not.

Shipment insurance is available, optionally, on most shipments.
E-mail us before placing your order (or immediately after placing your order) for information about adding shipping insurance.

If your shipment is not insured, we are not responsible for any damage, theft, or loss after the shipment leaves our shop.

Please note that some credit cards will automatically cover your purchase if lost, damaged, stolen, etc., so you may want to check with your credit card company before ordering to find out if your purchase will already be insured.

The purpose of insurance is to cover the cost of replacing item(s) in your order should they become lost or damaged while in the mail (please read below for important information on determining value and making an insurance claim).

An additional charge will apply for insurance coverage, and must be requested at time of ordering. We are not responsible for lost, damaged, or mis-delivered shipments if they are not insured, nor if insurance is not requested at time of ordering.

International Shipments: Insurance claims on international shipments can be very time consuming (several weeks or months to resolve) and very difficult, if not impossible, to resolve with international shippers. We are not repsonsible for any delays and will not replace any items unless a claim is resolved and paid.

All Shipments: We are not responsible for any claims or value of goods that a shipper may not pay. In many cases, the shipper themselves will determine the value of goods in your shipment, and this may or may not equal what you paid for the goods. In a case where the shipper will not pay the full value of items in your claim, we will not be responsible for covery any loss or costs that will not be covered by the shipper.

OTHER INSURANCE NOTES: (for all shipments)
  1. Insurance does not cover shipping/handling costs on your order. Insurance covers only the cost of the items in your order. Shipping/handling charges are non-refundable.
  2. We are not responsible for any loss or damage to items shipped, if not insured for shipping.
  3. We are not responsible for any loss, theft, or damage to items after they have been delivered (see "Delivery Confirmation" under "Domestic (U.S.) Orders" above).
  4. We are not responsible for any loss, theft, or damage to items, if delivery confirmation cannot be obtained (if shipment does not have tracking or delivery confirmation, etc.)
  5. We are not responsible for any claim that the shipper will not pay, or that the shipper will only pay in part. Determination of the value of items shipped is usually entirely up to the shipper, so if you have something insured and need to make a claim, you may not get what the item is worth. It's entirely up to the shipper, and we have no control over it, and cannot be responsible for such problems.
  6. Insured shipments require a signature in person, when the shipment arrives at your location. Your signature indicates the acceptance of the shipment. Any claim of loss or damage after the shipment has been signed for will not be honored by the shipper, so be sure to check your shipment before signing that form.
  7. We are not responsible if customer is not home or present to sign for and receive an insured shipment when it is delivered.

If you have any questions or problems, please contact us by e-mail or phone.

Payment Methods:
Our website uses the secure PayPal system for online payment processing. You do not need to have a PayPal account to make payment- you can use any major credit/debit card, or funds from your PayPal account (if you have one). Follow the directions in the payment process to make payment and enter your shipping info, and complete your purchase.

Returns & Exchanges:

Any returned items must be authorized, so you must call or
e-mail us first if you have an item to return.

We will give you an RMA number to include with your return, if it is authorized for return.

Not all items are returnable.

Authorized returns are subject to a minimum 10% restocking charge.

Unauthorized returns may be denied or assessed a higher restocking charge.

  • Returnable Items: Some items we sell are returnable. Most are not, including: games (pinball, video, etc.), any electrical parts/components, special-order items, tools, paperwork items (manuals, schematics, score cards, etc), used items, and any items sold as-is.

  • Limited to 15 Days: Refunds or exchanges on returnable items are limited to 15 days from date of purchase. No returns or exchanges will be honored after 15 days. Please check your order as soon as you receive it to be sure everything is correct and to your satisfaction, and contact us immediately if there are any problems or questions. Requests for refunds of items after 15 days from purchase will not be honored.

  • Return Shipping Cost: Customer is responsible for any costs associated with packaging and returning any authorized returned items.

  • Refused Returns: If your item was returned and refused (returned without being authorized (no RMA number), or returned after 15 days of purchase), it may be refused. If you wish to have the item shipped back to you, additional shipping/handling costs will apply to re-ship the item back to you.

  • Restocking Fee: All returned items are subject to a minimum 10% restocking fee which is deducted from any refund issued.

  • Refund of Shipping/Handling Costs: Shipping/handling costs are not refundable, and will not be refunded or credited.

  • Refund Payment Method: Any payments refunded will be refunded by the original method in which they were received. That is, if you originally made payment by credit card, a refund will be made back to your credit card, etc. No exceptions.

  • Condition of Returned Items: Authorized items returned for exchange must be in same condition as when they were originally shipped to you. Returned items must also be re-stockable and re-sellable to another customer. Any items that do not meet these requirements or that are used, worn, have been installed, show signs of visible use or handing, or that were damaged after being received, cannot be accepted for exchange or refund.

  • Returned/Refused/Undeliverable Shipments: We are not responsible for any shipments returned to us by shipper for any reason. Such shipments will need to be re-shipped to you, if you so desire, and an additional charge for re-shipment will apply. Any shipments that are returned to us and not re-shipped due to refusal, or due to our not being able to contact you, will be issued a refund for purchase price, less restocking charge, and less any shipping/handling costs (shipping/handling costs are not refundable).


  • Warranted Items: Items that may be covered under a warranty are returnable after 15 days and/or until the end of the warranty period (whichever is greater), only if defective or faulty. Terms vary depending on item and item warranty - contact us if you have any questions about warranty on any particular item.

  • USB Keys Purchased on our Exchange Program: These are returnable for deposit refund for up to 30 days from date of purchase.

Contact Information:
Be sure to check our Frequently Asked Questions section below- your question may already be answered there!

E-Mail (fastest / preferred)
Business Hours:
NOTE: We are located in the Mountain Time Zone.

Hours listed below are for the Mountain Time Zone, and may not be the same as your time zone. (What's this?)

Monday - Thursday:9am - 5pm Mountain Time
Friday:9am - 4pm Mountain Time
Shop Address:We currently do not have a public shop for walk-in customers. Please order or contact us online.
Mailing Address:Action Pinball
2350 E Arbor Lane #761
Holladay, UT 84117

Frequently Asked Questions

Topic: Info:
"Why didn't I receive an e-mail confirming my parts order?" We no longer send out e-mail messages to confirm parts orders. Instead, you'll be directed back to our website after making your payment, where you'll see a confirmation, along with a web order number for your parts order. This is your confirmation.

You will receive an e-mail from us with shipping/tracking information when your parts order ships out.

"Why wasn't I directed back to your website after paying for my parts order?" Possible temporary glitch with our payment processor, or your web browser. Feel free to e-mail us and we can verify for you that we received your order and payment.
"When will my parts order arrive?" See the sections above on Shipping Times, and Shipment Tracking, for more details.

"I lost my key. Do you have a key that will fit my game?" Not likely. We'd be just about as likely to have a key that would fit your car or home, or be able to guess your PIN number on your credit card, or the password to your Gmail account.

Pinball machines were keyed differently at the factory, and there were dozens of different brands of locks used, with thousands of different key combinations. Most games have also had the locks changed out several times over the decades by different arcade operators and previous owners. There is no 'master' key that will get in any pinball machine.

With a lost key, the only practical option is to remove the old lock and replace with a new one. Old locks can often be drilled out, or you can enlist the help of a qualified locksmith in your local area to do the job for you. We sell new replacement locks with keys that fit most makes/models- our part # LOCKDB78.

"When will you have this part back in stock?" Any out-of-stock parts listed on our website will have a more info... link in their entry. You can click this link to get more info on the item's status.

Please do not contact us asking about item status, as we will not respond. All information is provided via the more info... link for the item on our site.

"How do I fix my game?" We do not provide repair info or technical support by phone or e-mail.

If you are in our local service area we may be able to make a service call appointment to service your game, or have you bring it in to our shop for repair. Call or e-mail us with your needs and we can give you a free estimate and more info. You can visit our Game Service & Repair page for more info as well.

Additionally, you may find some do-it-yourself help via one of these online sources:

- Our Technical Articles Page
"How much is this game worth?" We don't follow current market prices for games, so can't help you with determining value. You may want to do an internet search to see what comparable-condition games are currently selling for.
Phone Messages and
Returned Phone Calls:
We do not return international phone calls outside the U.S. and Canada due to inconvenient time differences. Use e-mail.

Please use e-mail to contact us whenever possible. This will get you the quickest and best response to your question.

Due to our busy shop workload and large volume of calls, we often cannot return phone calls on small parts inquiries, out-of-stock items, or items that we otherwise cannot help you with. So if you need to contact us about something like this, please use e-mail for fastest and best response.

We do not accept any calls from incoming toll-free numbers, unlisted numbers, private numbers, blocked numbers, telemarketers & solicitors, charities and fund-raisers, or from any sources that do not list a phone number for caller ID. Due to the high number of unsolicited telephone calls that our shop receives each day, we have had to adapt our phone system to screen out any of the above types of callers as we simply don't have the time or resources to take these calls.

Please use e-mail to contact us for fastest and best response.

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