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For information on purchasing and shipping Pinball Machines or other games & equipment, please see our Game Sales Info page.
Suspension of Shipping Outside US and Canada
Effective 16-Mar 2021 we will not be shipping outside the US and Canada, indefinitely, for the following reasons:
International Shipping Option:
As an alternative, you might consider using an international forwarding service like myus.com, mymalls.com, or similar (see note below).
The forwarding service provides you with a US shipping address where your order will be shipped. After it arrives, it will be forwared on to your actual address outside the US.
We have many international customers that use a US-based forwarding service to save costs. (We do not specifically endorse any particular forwarding service, but simply offer the above examples as suggestions).
Follow these steps to order through our site using a forwarding service:
NOTE: We make no guarantee that your shipment will arrive trouble-free with a forwarding service. Use of any forwarding service is done so at your own risk. Any issues with receiving your shipment AFTER it has been delivered to the US address of your forwarding service must be handled between YOU and the FORWARDING SERVICE. We assume no responsibility for the shipment after it has been delivered to your US address.
We are not responsible for shipments that may be returned to us by your forwarding service as undeliverable/unforwardable. Not all forwarding services serve all non-US countries, so please choose a service that services your country before ordering.
Shipping/handling charges are not refundable, so any shipments that are returned to us will be subject to a second shipping/handling charge if we are to attempt to re-ship your returned order to you. If your order is being refunded, shipping/handling charges will not be refunded as part of the refund payment.
How to Order
All parts orders are done by shipping only. We do not currently offer a will-call or in-person pickup option.
Please place your order online through our website.
To view shipping charges, simply add any item to your shopping cart, then go to the shopping cart view and select your country to see current standard shipping rates.
Heavy/oversize orders, and some international shipments, may require additional charges to ship, based on the exact weight, size, and destination of the shipment. We will contact you as soon as possible after your order is placed, if additional costs are required to ship.
Shipping costs listed in shopping cart view are for standard shipping. Expedited shipping is also available for most orders at a higher rate than standard rates (starting at approx. $25 above standard rates). E-mail us if you need cost and availability for an expedited shipment. See Shipping Methods below for more information.
International Orders (Outside U.S.):
We are currently shipping to only the US and Canada. more info
We use US Postal Service (USPS) for international shipping, as they have the least-expensive rates, and fastest delivery times. Costs vary depending on destination country, and size/weight of the shipment. You can see standard shipping costs by adding any item to your shopping cart, then selecting your country in the shopping cart view, prior to checkout.
If your country is not listed in the shopping cart view, we may not have shipping rates for your country, or shipping may not currently be available to your country. You can contact us by e-mail, or submit your order and we will contact you by e-mail after your order has been received. We can send you an e-mail invoice for shipping/handling costs, or refund your payment if shipping is not available to your country.
Some large, oversize, or heavy items or quantities, may require additional cost to ship internationally. We will contact you by e-mail as soon as possible after your order has been received if any additional charges are required. For additional costs, we will send you an e-mail invoice so you can make additional payment online. If costs to ship are too expensive for you, we can change or cancel your order- just let us know.
Orders requiring additional shipping cost or extra information will be put on hold until we hear from you by e-mail. Please make sure your e-mail application is set up to allow e-mails from us, and not to mistakenly mis-direct them as 'spam' or 'junk' mail. If you haven't heard from us by e-mail within a few days of placing your order, please check your 'spam' or 'junk' e-mail folders in case our message to you are being mistakelny mis-routed by your e-mail application.
Backordered & Special-Order Items:
If any items in your order are backordered, or have to be brought in by special-order, we will let you know after receiving your order, and give you the option of holding your order and shipping once it is complete, or making 2 shipments (1 for in-stock items, and 1 for backorder/special-order items when they come in). Additional shipping costs will apply if more than 1 shipment is requested.
Customs Taxes / Tariffs / Fees on Imported Goods:
Items being shipped outside the U.S. may be subject to import taxes, tariffs, and fees, when they enter your country as imported goods. We do not charge for or collect these fees- these fees are collected by your government, customs service, or postal service, when the package is delivered to you, and are based on the U.S. dollar amount of the merchandise you have purchased. Some countries do not charge any fees. Others may charge up to 100% of the value of the goods. Contact your local Post Office or Customs Service for more details.
Only goods (merchandise) are taxable as imported items. Items like shipping/handling charges, labor charges, and deposit charges are not taxable.
We are required by U.S. Federal Law to truthfully state the value of the merchandise being shipped on the customs form placed on the outside of the package. We will not misrepresent or fraudulently state an incorrect amount on the customs form, or mark purchased merchandise as a 'gift'. Please do not ask us to violate the law. Such requests will be ignored. We have no control over what your government may charge to import goods from the U.S. into your country, nor can we answer questions about such fees. If you have questions or concerns about import taxes, fees, and tariffs, please contact your local post office or customs service for more info.
Please do not order from us if you are unwilling to pay additional shipping costs and import taxes, fees, and/or tariffs on your order shipped outside the U.S.
Order Change Fee:
We have a $3.50 service charge for changing an order after it has been placed. So if you want to add something to the order (or remove something), this charge will apply.
Orders being changed may also be subject to a delay of 1-2 business days.
This fee goes toward covering labor and material costs for our staff to:
We are currently shipping orders without any delays (our normal average lead time before shipping is 0-to-3 business days, depending on how busy we are).
You should receive a payment confirmation (receipt) e-mail from PayPal.com after placing your order. This confirms your payment. If you don't see it, please check your e-mail 'junk' or 'spam' folder, in case messages to you are being mistakenly misrouted by your e-mail application.
We will send you an e-mail with shipping/tracking info as soon as your order goes out. Please do not e-mail us or call asking when your order will ship, or if it has shipped - this only slows things down. If you don't see an e-mail from us within 3 business days of placing your order, please check your e-mail 'junk' or 'spam' folder, in case messages to you are being mistakenly misrouted by your e-mail application.
Within the U.S.: Most domestic orders shipped within the U.S. take an average of 2-7 business days to arrive after being posted, depending on destination. Some may take more time, some may take less, depending on destination and shipment method.
Outside the U.S.: Most international shipments take an average of 2-3 weeks to arrive after being posted, depending on destination. Some may take more time, or less, depending on destination and shipment method. Some shipments are occasionally delayed in Customs for random inspection which can delay delivery (this is rare). We have seen some shipments take as much as 9-10 weeks to arrive when delayed in Customs.
Within the U.S.: Available in most areas. Averages 1-2 business days after shipment is posted, depending on area, and availability.
Outside the U.S.: Available to most countries. Averages 3-5 business days after shipment is posted, depending on area, and availability.
Expedited shipping is available on most orders at a higher rate than standard rates (starting at approx. $25 above standard rates). E-mail us if you need a shipping quote for an expedited shipment. See Shipping Methods below for more information.
Holidays, weather conditions, and unforseen delays in the USPS system can also affect delivery times, especially in winter months. Please allow sufficient time for your shipment to arrive before contacting us regarding any possible shipping delays.
Please see the Shipments Delayed or Lost section below for more details.
We mainly use US Postal Service (USPS) for domestic and international shipments, as they have the least-expensive rates, and fastest delivery times.
Expedited shipping is also available on most orders at a higher rate than standard rates (starting at approx. $25 above standard rates). We use USPS Express Mail, which is overnight to most urban areas, or 2-day service to outlying areas. E-mail us if you wish to have your order sent by Express Mail, and we can provide more info on shipping and additional costs for expedited service.
Please note that our cut-off time for Express Mail orders is 3:00PM Mountain Time. Orders and shipping costs must be paid and received in full before this time so that there is still sufficient time to process, pack, label, and send the shipment to the post office before their daily cut-off time. If payment is received after, or too close to, the cut-off time, your order will not go out until the following business day.
Other Shipping Methods:
We occasionally use FedEx for some larger/heavy shipments within the U.S.
FedEx's international shipping rates are about 5 times as high as domestic rates, so expect to pay an average of $125 to $250 US for international shipping, if you want your international order shipped by FedEx. All FedEx shipments will require insurance for the full value of the order, which is an additional cost on top of actual shipping cost.
We also charge a $20 US service/handling fee (on top of shipping costs and insurance costs) for processing a FedEx order, as they do not pick up from our shop, and we have to make a special trip to their location to fill out their paperwork in order to send shipments through them. This fee is non-negotiable, and non-refundable.
We currently do not use any other shipping methods. Please do not ask, as we will not be able to accomodate you.
Shipments Delayed or Lost:
We have a "firm but fair" policy on delayed/lost shipments.
Please note that 100% of delayed/lost shipments that we have seen in recent months have been delivered thus far. NONE have been lost or returned to us thus far.
Average Delivery Times for Recent DELAYED Shipments:
If your order has been delayed in shipping and/or you suspect that it has been "lost", we offer two options listed below.
All packaged shipments we send out include tracking services. Tracking number and information is sent to you by e-mail, and goes to the e-mail address that we receive with your order.
You can track your shipment at www.usps.com.
PLEASE NOTE: Estimated delivery dates provided with tracking info on the www.usps.com web site for standard & Priority Mail shipments are only estimates and are not guaranteed delivery dates. Guaranteed delivery dates are only applicable to USPS Express Mail shipments which ship at a much higher cost.
Some international shipments may have tracking available only while the shipment is within the borders of the US. So you may not see any tracking information after the shipment leaves a major coastal US port city. Some countries will pick up, and continue to provide tracking on, US shipments. In these cases, you may still see tracking information through www.usps.com. Or you may have to check tracking on the website of the postal service in your destination country (use auspost.com.au for Australia, for example.)
If you don't see tracking info show up for some time after your shipment has left the U.S., it is likely being held in Customs in your country. Contact your country's Customs Service (with your tracking number) to get more info. Or enlist the help of your local post office branch to enquire for you. We have seen some shipments get delayed for up to 9 weeks due to Customs Service delays.
For all shipments with tracking:
Please note that on rare occasions, a shipment may not be scanned by the post office when it goes into their system, and tracking information may not show up in their system until the package is actually delivered. Likewise, a shipment may miss a scan point while en-route, and tracking info fails to show up after that.
If you run into this problem, please allow for ample time for your shipment to arrive before contacting us about a possible shipping problem.
See the section above on Shipments Delayed or Lost for more important info.
If the post office contact us about a problem, or return your package to us for any reason, we will contact you, but be aware that after we have turned your shipment over to the post office, it is out of our hands until it is delivered, or returned to us for any reason, and there is no further info we can provide to you, other than to confirm shipping date and address, and echo any tracking info that they provide. So please be patient and allow for ample time for delivery on your order before attemtping to contact us.
Please do not contact us if your order is not showing up on time. Once it leaves our shop, it is out of our hands. You can:
Most domestic and international shipments include insurance by US Postal Service.
However, some small shipments, and shipments over $200 US in value, do not.
Shipment insurance is available, optionally, on most shipments. E-mail us before placing your order (or immediately after placing your order) for information about adding shipping insurance.
If your shipment is not insured, we are not responsible for any damage, theft, or loss after the shipment leaves our shop.
Please note that some credit cards will automatically cover your purchase if lost, damaged, stolen, etc., so you may want to check with your credit card company before ordering to find out if your purchase will already be insured.
The purpose of insurance is to cover the cost of replacing item(s) in your order should they become lost or damaged while in the mail (please read below for important information on determining value and making an insurance claim).
An additional charge will apply for insurance coverage, and must be requested at time of ordering. We are not responsible for lost, damaged, or mis-delivered shipments if they are not insured, nor if insurance is not requested at time of ordering.
International Shipments: Insurance claims on international shipments can be very time consuming (several weeks or months to resolve) and very difficult, if not impossible, to resolve with international shippers. We are not repsonsible for any delays and will not replace any items unless a claim is resolved and paid.
All Shipments: We are not responsible for any claims or value of goods that a shipper may not pay. In many cases, the shipper themselves will determine the value of goods in your shipment, and this may or may not equal what you paid for the goods. In a case where the shipper will not pay the full value of items in your claim, we will not be responsible for covery any loss or costs that will not be covered by the shipper.
OTHER INSURANCE NOTES: (for all shipments)
PLEASE NOTE that:
If you have any questions or problems, please contact us by e-mail or phone.
Our website uses the secure PayPal system for online payment processing. You do not need to have a PayPal account to make payment- you can use any major credit/debit card, or funds from your PayPal account (if you have one). Follow the directions in the payment process to make payment and enter your shipping info, and complete your purchase.
Returns & Exchanges:
Any returned items must be authorized, so you must call or e-mail us first if you have an item to return.
We will give you an RMA number to include with your return, if it is authorized for return.
Not all items are returnable.
Authorized returns are subject to a minimum 10% restocking charge.
Unauthorized returns may be denied or assessed a higher restocking charge.
Be sure to check our Frequently Asked Questions section below- your question may already be answered there!
Frequently Asked Questions
We do not accept any calls from incoming toll-free numbers, unlisted numbers, private numbers, blocked numbers, telemarketers & solicitors, charities and fund-raisers, or from any sources that do not list a phone number for caller ID. Due to the high number of unsolicited telephone calls that our shop receives each day, we have had to adapt our phone system to screen out any of the above types of callers as we simply don't have the time or resources to take these calls.
Please use e-mail to contact us for fastest and best response.