Action Pinball Logo Game Service & Repair
Salt Lake City, Utah, USA
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Information on this page is subject to change without notice, and may not necessarily be current. All prices are in US Funds.
Game Service & Repair


We are located in Salt Lake City, Utah, and do service & repair for customers in and around our local area.

We have over 40 years experience and the largest parts inventory in the Mountain-West.

We service most electronic commercial coin-operated pinball machines, and a few select video games.

Contact us with your needs to see if we can help.

Page Contents:

Games we Service:
We service most makes and models of electronic (1977-up) commercial coin-operated pinball machines including Alvin G., Bally, Capcom, Chicago Gaming, Data East, Gottlieb, Jersey Jack, Premier, Sega, Stern.

We also service some older classic video games including Pac-Man, Ms. Pac-Man, Arcade Legends, Multicade.

Call, or e-mail us with the name of your game, manufacturer, where you are located, and a description of the problem(s) or work you want done, and we can tell you if we can help, and give you some more information, as well as a free estimate.

There are some games that we don't service. Feel free to check with us if you own something that is not listed above.
On-Site / In-Home Service:


With the recent resurgence of COVID-19 virus cases in the local area, on-site service may be temporarily unavailable. Customers are still welcome to bring games in to our shop for service, which is much safer for everyone involved.
Contact us with your needs for more info.

We can make on-site service calls to most locations in and around our local area (Salt Lake City, Utah) to service and repair pinball machines. See our service area info below for more details.

Call, or e-mail us for more information, a free estimate, or to schedule a service call.

Most on-site service calls that we do are limited to basic repairs or service work that can typically be done within an hour or two. If your game requires more work than this, it may need to be brought into our shop for service. We can make arrangements to have you bring your game in, or may be able to pick up and transport your game for you at an additional cost, if our schedule and workload permit. Contact us for further info.

On-Site Service Requirements:
  • Social Distancing / Masks (for YOU and for US):
    Masks are worn when we visit your location to service your game. We require that you wear a mask as well in respect for our mutual safety. We also require customers to observe social-distancing of at least 6 feet while we are present. We cannot have customers looking over our shoulders while we work, breathing/coughing in our face, etc. This has been happening too frequently with customers who are ignoring or otherwise not taking health issues seriously, and we will not work in such conditions. It is best if you can leave us alone in the room with the equipment so we can get our work done quickly and safely.

    If these conditions are not agreeable, we will have to make arrangements for your game to be brought in to our shop for service instead.

  • Indoor Games Only:
    We will only service games that are kept indoors, in a dry, temperature-controlled area (normal room temperature of typically 65-75 degrees). We will not work on games that are kept outdoors or in non-climate-controlled areas such as sheds, garages, storage units, etc. Most games (especially older ones) will often not work properly if located in an area with extreme temperature conditions, or will operate intermittently in areas where the temperature/humidity fluctuates over the course of a year (garages, cabins, storage units, etc).

  • "Serviceable" Area:
    We will only service games that are in a serviceable area with good lighting, at least 2 feet of clear space on both sides of the game, and 4 feet clear space in front so we can get the glass off and open up the game to work on it. If you can't get around, behind, in front of, or under your game, then neither can we. Games must be free of furniture and storage items around, on top, and underneath. These items will inhibit our access to the game, and make it difficult or impossible to move the game from side-to-side for service, if needed. Please make sure the area around your game is free and clear of obstructions so that we can do our work.

    We will not move furniture or personal items to gain access to your game due to liability and health reasons.

    If your game is not in a "serviceable" area, we would need to have it brought in to our shop for work instead.

  • Dogs:
    If you have dog(s) in your home, please put them outside, or in secure room, while we are there to do our work. We have had too many problems with dogs in the past, and are not willing do come to your home to do work if dogs are present.

  • Payment Arrangements:
    We require that payment arrangements are made before we come out for your service appointment. We take all major brands of credit/debit cards. An authorization is run on the card before we come out, for the estimated service amount, to be sure the card can be charged to. We can also take cash, check, PayPal, or Venmo for payment when service is complete, but a credit/debit card is required up-front before we come out. Charges apply for any time devoted to your game, from the time we leave our shop, until the time we get back.
Additional Charges:
If we arrive for your appointment and find the above service conditions are not met, service will be refused, and a second return appointment will have to be made, and charges for coming out on the first trip will still apply (we charge for any time devoted to your game from the time we leave the shop, until the time we get back).

Special Note: Pets / Children / Distractions:
If you have any pets or small children at your location, we request for safety reasons that they be kept out of the area when we're working on your game. We realize it's exciting and fun to have your game being worked on, but most game repairs are very difficult and require great caution, focus, and concentration for them to be done safely and correctly and without any damage to persons or property. Extra noise, disturbances, disruptions, pets, or children in the area can be very dangerous and very distracting, and even potentially harmful to ourselves, others, and your property.

In the past, we have had pet problems, broken glass, knocked-over toolboxes, pinched fingers, stepped-on toes, customers burned with soldering irons, children turning the game on while we're working on the electronics, and similar issues. So we politely ask for your courteous consideration when working on your game at your location. The better we can focus and work on your game, the quicker and less expensive the work can be completed.

"Can I watch you work on the game?":
Only if you wear a mask like we do, and observe strict social-distancing guidelines by maintaining a minimum of 6 feet distance. It's highly preferred if you can simply leave us on our own to get our work done- we work much better, and faster, this way, which results in a better repair job, and a lower repair bill (we charge by the hour).

We work much faster and more efficiently when left alone to do the job. (Think of someone looking over your shoulder and wanting to carry on a conversation while you're working at your job...) Distractions take away a tremendous amount of focus/concentration, and increase the odds of something getting overlooked. It also increases the amount of time it takes to get the job done, which increases your costs.

Too many times in the past, we have had well-meaning customers get fingers pinched, knock glass over, get burned with soldering irons, trip over toolboxes, get electrical shocks, and encounter other various hazards and mishaps when trying to be "a part of the repair".

"Can I help you with the repair work?":
No. We work on our own and come prepared to do the job, so do not need any assistance in doing our work. We kindly recommend simply leaving the work to us.

In-Shop Service:
Customers are welcome to bring games into our shop to be serviced. We are located in Salt Lake City, Utah. Please
call or e-mail to set up an appointment before bringing your game in for service. We can also pick your game up for you and transport it to our shop for repair, for additional cost (if you are within our service area).

SAVE!   Bringing your game in for service on your own can save some cost, as this does not require us to travel to your location to work on the game (on-site service is available only within our service area). It also eliminates the possibility and extra costs of us having to make a 2nd trip out to service your game, in the event that any special parts or custom service may be required (such as having to send a circuit board out for repair at the factory, or special-ordering any unique parts, etc.)

Some games will have to be brought in to our shop for service, including those that need more extensive work/overhaul, or those that are owned by customers located outside our service area. You can also have your game shipped/transported to/from us by a freight carrier or delivery service- see our Game Packaging and Shipping page for more info.

Payment for In-Shop Repairs:
For games serviced at our shop, we accept only cash, credit/debit cards, PayPal, or Vemno. We do not accept checks for in-shop service.

Game Storage:
Games must be picked up (or delivered) as soon as repairs are complete, otherwise they will be subject to storage fees and may be sold at customer's expense to cover any applicable storage and repair costs. We are not a storage facility, so make sure you can make arrangements ahead of time to pick your game up when repairs are complete.

Services That We Perform:
We can help your pinball machine with anything from general periodic service and repairs done on-site, to basic overhauls and tune-ups- even on a game you just bought "as-is", one that has been "sitting for years", or the all-too-common "eBay nightmare"! We deal with games like these all the time!

Some of the services we commonly perform are:
  • Cleaning, polishing, and waxing playfield.
  • Testing and adjusting game devices.
  • Replacing rubber rings and bumpers.
  • Replacing burned-out light bulbs.
  • Installing new ball(s).
  • Replacing broken or worn-out drop targets.
  • Overhauling playfield, including full tear-down and reconditioning.
  • Rebuilding flippers and bumpers.
  • Repairing and replacing mechanical and electronic parts.
  • Upgrading electronics in older/aging games.
  • Replacing overheated connectors and wiring.
  • Replacing burned out or faulty score displays.
  • General game "tune-ups" and adjustments.
  • ...and more!
Costs vary depending on exactly how much work you want done to your game, or exactly what it may need, and can also vary depending on the type and complexity of the game, and what parts may need to be installed. We charge a competitive hourly rate for our time, plus any parts that may be required.

If you would like a free estimate for pinball service, simply
call, or e-mail us and we will send you a quick reply.

When contacting us, please provide the following vital information:
  • Name of your game (and possibly manufacturer).
  • Description (brief or lengthy) of what problem(s) it has, or what you would like done.
  • Your location (city).
Please note that we only service games on-site within our local area. If you are outside our local area, we may be able to have you bring your game into our shop for service.

Call or e-mail us if you have any questions or need any additional information!

Our Service Area:
We are located in Salt Lake City, Utah. We provide on-site service/repair to most locations in and around the Salt Lake valley and surrounding Wasatch Front areas (highlighted area shown in the map below):
Action Pinball Service Area Map

NOTE: On-site repair costs will be higher to areas outside the Salt Lake City metropolitan area due to distance/travel time required. Games can also be brought into our shop for service, which saves some cost.

Most on-site service calls that we do are limited to minor repairs or service work that can be done within an hour or two. If your game requires more work than this, or if you are outside our service area, then you may bring your game into our shop for service. We can make arrangements to have you bring your game in, or may be able to pick up your game for you. Contact us for further info.

Feel free to contact us if you have a game that you would like repaired, and we can give you more information, including a free estimate.
Service Rate, Charges, and Work Hours:
Service Rate:
We offer a competitive hourly rate for service, based mostly on our experience, expertise, and quality of work. We have over 40 years experience in the pinball industry, and are the best qualified in the state of Utah. Our rate applies to time spent working on your game, plus any travel time to and from your location. Parts and supplies are additional.

Some competitors may charge a lower hourly rate, but we have more experience, so can get the job done faster. This means you'll get a better job from us, at typically about the same price as a competitor.

In-Shop Service Hours:
Customers are welcome to bring their games in to our shop for service. Shop hours are by appointment only, so please call or e-mail us first to discuss needed service work and/or to set up an appointment to bring your game in. You can bring your game in on your own, or we may be able to come pick it up for you at additional cost.

On-Site Service Hours:
We do most on-site service calls in the early portion of the day, typically scheduled between 9am and noon, schedule and weather permitting. Other times may also be available- feel free to
call or e-mail us if you would like more info, or to schedule an appointment.

Other Charges:
We also charge our standard hourly rate for other non-repair/non-maintenance services including, but not limited to, the following:
  • Inspection/diagnosis of games.
  • Written estimates for repair or service.
  • Consultation work related to a game you currently own, previously owned, or a game you may be interested in buying from someone else.
  • Inquiries or consultation on specific parts/accessories that we do not stock (such as researching parts, tracking parts down, parts technical issues, or locating parts for you).
  • Looking up and/or researching parts/supplies/tech info for you.
  • Tracking down parts from other suppliers (including any shipping and labor/time costs to obtain them).
Work like this takes time for us to do, and that takes us away from other paying work we have waiting, so we must charge for this type of work if you ask us to do it for you. Please ask about any of these items if you have any questions.

Repair Warranty:
Our warranty does not cover any problems that occur with your game(s) after service unless caused by failure of warranted new parts we sell and install (see below), or quality of our workmanship.

Some symptoms can have different possible causes. A new or return problem may or may not be caused by something addressed during the repair.


Please be prepared to pay charges for a return visit if a problem is not caused by, or related to, our previous work. This is more often the case than not, especially on older used machines that require more upkeep.

Our Repair Warranty:
  • 30 days from the date of the repair (whether the game gets used or not)
  • Covers ONLY warranted new parts that we sell and install (see next line) and quality of our workmanship.
  • Does not cover non-warranted wear-and-tear parts like rubber rings, light bulbs, or plastic playfield parts.
We do not provide a "blanket" warranty on games we repair. Only the specific warranted item(s) we repaired are covered under our repair warranty- not the whole machine.

Our warranty is void if your game has been worked on by someone other than ourselves since our last visit.

OLDER PINBALL MACHINES tend to need more frequent upkeep to keep them working properly as time goes on. This is normal due to age, and wear/tear. Please bear this in mind when considering reliability, upkeep, and maintenance. Older games cost more to maintain than newer games.

Some new electronic parts such as circuit boards, displays, etc., may include a longer manufacturer's warranty (60-day, 90-day, 180-day, etc). This will be explained at time of service, if applicable. Please note that manufacturer's warranty on parts does not cover labor and travel costs, so additional costs for repair/replacement will usually apply if we have to return to replace a part under manufacturer's warranty.

We do not offer any warranty on work on games that have been custom-modified with add-on parts ('mods'), or that have custom electronic parts or modifications, including custom software. All work done on games like this is strictly 'as-is' with no warranty.

We reserve the right to not provide a repair warranty on certain games, or parts of games, if special circumstances apply, such as a game that has had modifications added or made to it, a game that has been customized or otherwise had it's factory design altered, a game that has unusually high wear & tear, had poor past repair work done, or has a circuit board with battery corrosion damage, etc. Such specific cases are explained to the customer, and noted, at time of repair.

Additional Charges:
  • If a problem comes back, it may or may not be covered under warranty! Some problems in pinball machines can have multiple possible causes. If we fix a broken wire to get a flipper working again, it may stop working later if a switch or other component unexpectedly fails. This would constitute a "new repair" and would not be covered under warranty. However, if the repair we did on the broken wire has failed, this would be covered under warranty (ie: failure of our workmanship caused the problem to return).

  • Additional charges will also apply if other work is requested in addition to warranty work. For example, if we make a warranty call to repair a problem at no charge, additional charges for travel and labor will apply if you request additional work to be done on that same visit- regularly hourly rate will apply for the non-warranty work to be performed, plus the charge for travel time.

  • Games repaired in-shop may be returned to shop for warranty work. Or warranty work may be done on-site if game is within our local service area, and customer pays travel charges to/from the location.

Transporting a Pinball Machine: (In-Shop Repair Customers please note)
Transporting a pinball machine from location to location can cause things to get out of adjustment from vibrations, movement, jarring, etc. So if your game is repaired at our shop and is working when you leave our shop with it, there is a chance that something may get out of adjustment or stop working by the time you get to your destination. Such problems are not within our control and are not covered under repair warranty. A new charge will apply to repair any new problems that arise after the game has left our shop. Customers should take this into consideration whenever a game must be moved.

Circuit Board Repair:
We do some repairs on circuit boards in games that we service for local customers, but we do not do any "stand-alone" circuit board repairs. This means if you have a circuit board from your game that you want to send or bring in to us for "stand-alone" repair (ie: board repair without the game present), we will not be able to help you.

If you have a circuit board that you want to "send out for repair", we would recommend you contact any of the following repair shops listed below, who may be able to help.

The following is a list of repair shops around the U.S. that specialize in pinball machine circuit board repair.
Some shops specialize in certain types/brands of games, as noted below. Shops listed below are not affiliated with us (Action Pinball) and we are not responsible for your particular dealings with any shop below, whether good or bad. We do not endorse any particular shop listed below- this listing is simply provided as a helpful reference to those seeking circuit board repair help. You can likely find some others in an internet search as well.

(Listings are in alphabetical order. Information below may not be current and is not guaranteed.)
Apollo Amusements
Steve Hryb (pronouced "Herb")
Brandon, FL
Phone: 941-752-4421
Specialty: Some board repair, exchange, and good source of used working boards & parts for many games.

Coin Service Technology
2721 Kate Ave, Suite B
Bensalem, PA  19020
Phone: 215-633-7595 
Fax: 215-464-2009
Web: (Website not available as of 1/30/2002.)
Specialty: Gottlieb board repair.

Coin-Op Cauldron
405 Wild Wing Way
Easley, SC 29642
Phone: (864)238-1707
Specialty: Most types of board repairs. Game servicing etc.

David Gersic
DeKalb, IL
Specialty: Zaccaria pinball circuit boards.

Joe ("Bingo Joe")
Salt Lake City, UT
Phone: 801-359-5342
Specialty: Electro-mechanical bingo pinball game parts, repairs, and game sales.

John's Jukes
Vancouver, B.C., Canada
Specialty: Most makes of pinball/video/coin-op board repair.

Lock When Lit (Rob Anthony)
aka 'Pinball Classics'
- Wyoming 
- Missouri: 
 Box 6102
 St Louis MO 63139
Phone: 707-927-4387, 314-766-4587

Otown Amusements
9279 Telfer Run
Orlando, FL  32817
Phone: (407) 677-6856
Specialty: Pinball board repair: Williams, Bally, Gottlieb, Data East, Sega.

Plymouth, MA
Specialty: Early Bally, Stern, and Williams circuit boards and parts. Circuit board repairs.

Repair Connection
Plymouth, MA
Repair Connection has become "Pin-Logic". See above for contact info.
Specialty: Early Bally, Stern, and Williams games and circuit boards.

Silver Ball Amusements
1641 Hill Rd., Novato, CA 94947
Phone: (415) 893-9600, voice or fax.

Steve Kulpa
Nashville, TN
Specialty: Bally/Stern MPU boards, solenoid/regulator boards, lamp drivers, 6-digit displays, 
           and rectifier boards (Bally -18, -49, -54).

Two-Bit Score
4418 Pack Saddle Pass
Austin, TX  78745
Specialty: Most makes of pinball/video/coin-op board repair. 
	     Specialists in Pac-Man/Ms. Pac-Man boards.

Service Outside Our Area: For Out-of-Town And Out-of-State Customers
We do not service any games outside our
local area (see above for info on our local area) but the info below may help you to find the help you need- whether "doing it yourself" or looking for a repair person or company to service your game.

Online Repair Guides:
Some "do it yourself" pinball repair info can be found on the internet, including,, or

Finding a Pinball Repair Person or Company:
If you're looking for someone to help service your game "in person", and you're not in our local area, there are a few places you can start looking. Regardless of where you look or who you find, there are some important aspects to consider about who you hire to service your game:
  • Experience: There are good mechanics, and there are lousy mechanics. Ask the repair person if they are experienced and/or qualified to work on the particular type of game you have. Many larger coin-op "distributors" usually only deal in the later-model "high-tech" games, and may not have any knowledge or experience with older mechanical or early solid-state type games made decades ago. On the other hand, some companies or individuals my only be skilled in older mechanical games and may not know anything about electronic (solid-state) pinball machines (made after 1976). Or some may only work on certain types or brands of machines. So be sure to ask if the help you will be paying for is qualified to do proper work on your particular type of game, before you commit to scheduling a repair call or appointment. No point in paying good money if you aren't getting good work.

  • Service Rate: A lot of people think that if they hire an expensive repair person, he will do the job quickly, properly, and be qualified to fix the game they have. This is rarely the truth. It's a good idea to ask what the service rate is, but also ask about experience with the type of game you have. Labor & service rates vary from company to company and do not always reflect the actual experience, or quality, of the work that the person you hire is going to do on your game.

    A cheap technician that is inexperienced may take 5 hours to fix a flipper. A more expensive technician may be qualified to do the job in a half hour, so the hourly service rate may not always reflect the kind of work you will get (or what the final bill will be). A cheaper repairman may end up costing more when all is said and done. Be sure to ask!
Sources for finding a repair shop or person in your area:

  • Local Phone Directory: Check your local hardcopy or online "yellow pages" phone directory for pinball repair persons or shops. Most of these are listed under sections such as "Amusement Devices" or "Pinball". Before enlisting the help of a pinball company or repair person, we strongly advise asking if they, or their technician, are experienced with the kind of game you have.

  • Yahoo! Yellow Pages: An online version of "yellow pages" phone directories for the entire country. Go to:

  • Mr. Pinball "Collector Register": The Mr. Pinball Collector Register is an online collection of pinball owners, hobbiests, collectors, repair persons, and other enthusiasts and includes listings of thousands of people & companies not only in the U.S., but world wide. You can search the listing for persons in or near your area. The Register is located online at:

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