• Our Exchange Program is available to all customers in the U.S., and only to international customers (outside the U.S.) who use PayPal.com for payment. (Click here to view our policy on accepting PayPal.com payments.) Due to difficulties and costs of transferring/exchanging money with international customers, we will only provide the Exchange Program to international customers who use PayPal.com for payment transfer. (Click here to view our policy on accepting PayPal.com payments.)
• Due to the already low cost for chips purchased through our Exchange Program, we do not give any bulk pricing on chips purchased on Exchange or sent in for update. Bulk pricing is available only on chips purchased outright only (see below).

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Upgrade Ordering Information:

• Online ordering is available on our web site through the PayPal.com Shopping Cart system, using your credit card or funds from your existing PayPal account. Look your game up in the chart above and simply click to order online! Shipping is calculated at check-out. For other shipping info/options, or mail-order, see our Ordering Information page.
• For an order quote, e-mail us with your needs and we will provide you with a list of chips/upgrades required for your game(s), and a total cost with shipping. Payment can be mailed, made by phone, or sent via PayPal.com.
• Requests for ROM images or software by e-mail will not be acknowledged- we provide software upgrades as pre-programmed chips or USB memory keys (for Stern SAM games) only. Requests for ROM images (data) will be ignored and discarded- please do not ask.
• For additional shipping information or shipping options, see our Ordering Information page.

Returns & Refunds:

• All ROM Chip and USB Key Update sales are final- no returns, refunds, or exchanges (except for deposit refund on our Exchange Program as described above).
• Chips returned for deposit refund under our Exchange Program are limited to 30 days from date of purchase only. Any chips or USB keys received after 30 days from date of purchase will be refused- no exceptions. E-mail us if you have any questions on returning any chips or USB keys.
• If you have a chip or USB key that you suspect is defective, please see the Warranty & Replacement section below, before contacting us.
• If you ordered the wrong chip, or an extra chip that you ended up not using, we cannot take them back and give a full refund. Chips will only be accepted back if purchased under our Exchange Program, as described above, and according to the terms of the Exchange Program. Only the chip or USB key deposit amount is refundable, based on the terms of our Exchange Program. We supply only what you order, or ask us for, so we cannot be responsible if you order the wrong chip, or order something that you end up not using. Please verify your order before placing it, so you are sure of what you need.
• There are no refunds on:
  • Shipping & handling costs. Customer pays for any and all shipping & handling costs, to and from our shop.
  • ROM Chip and USB Key handling charges. This is minimum $10 per unit (as mentioned above) and is not refundable.
  • Chip Licensing & Processing Fees (if applicable). Some chips we sell are licensed by the manufacturer and include a small fee to cover the license cost and processing, which is not refundable.
  • Chips that were originally sent in to us for exchange only.
  • Any chips or USB keys that are damaged in any way- internally or externally, physically or electronically.
• See the warranty & replacement section below for information on returning or replacing chips or USB keys that may be defective.

• All chips and USB keys we provide are warranted against defects in workmanship and operation for 30 days from date of purchase only.
• Warranty does not cover:
  • Any shipping & handling costs
  • Damage or problems elsewhere in your game, whether caused by your game, yourself, or the chip/usb key. (See the disclaimer section below for more details.)
  • Damage from improper handling or installation on your behalf. Damaged chips or USB keys will not be accepted for exchange, credit, or refund. A new charge will apply for providing a new working replacement unit.
  • Problems, defects, "bugs", or shortcomings inherent in the software on the chip or USB key itself, or the way the software performs in your game. Software made for games is authored by the game manufacturer, and we have no control over it, or the way it behaves, once it is used in your game.
  
  
• Chips or USB keys found to be defective due to a fault of our own will be replaced free of charge, or a full refund will be given (less shipping & handling costs), if returned within 30 days from date of purchase, and unit is in fact verified to be defective due to a fault of our own (see below for more info).
  
  
• If you have received a chip or USB key from us that you suspect is defective, you can:
  
  
  1. Return the unit and we will test it to determine operability:
     • Units that are not defective will be returned to you, and an additional shipping charge will apply for the return shipping.
     • Units that are defective, and that are found to be defective due to a fault of our own, will be replaced at no charge, and with no extra shipping cost to ship replacement chip(s) to you. We will not replace or ship replacement units for free that have been damaged and returned to us as defective (all chips and USB keys are tested before we ship to you).
     • Return shipping is via First Class or Priority Mail- customer pays any extra costs if overnight or Express shipping is requested.
       
       (All charges must be paid before unit is returned or before replacement is shipped out.)
     
     - or -
     
     
  2. Replacement unit(s) can be sent out to you, but a new full charge for the replacement unit(s) and shipping/handling will apply, and must be received before any units can be sent out. (Return shipping is via First Class or Priority Mail- customer pays any extra costs if overnight or Express shipping is requested.)
     
     A refund of total cost (including shipping cost up to amount for Priority Mail only) will be honored if original chip is returned within 30 days and is in fact determined to be defective due to a fault of our own. No refund will be given if returned units are not defective (see Returns & Refunds above.)
  
  NOTE: We apologize for any inconvenience this may cause, but about 99% of suspected "defective" chips and USB keys returned to us turn out to be fine, and problems end up being related to mishandling, misinstallation, improper removal/replacement of connectors or circuit boards, other existing issues in the game itself, or rare "bugs" that are occasionally discovered in the actual software itself, which we have no control over. We obviously cannot afford to provide and ship replacement chips at no charge when problems so frequently lie elsewhere in the game or with mishandling. We thank you in advance for your understanding.
  
  If you are uncomfortable with the replacement of ROM chips or USB keys in your game, please consider enlisting the help of a professional. You can find resources for help via our Game Service & Repair page.

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What is a ROM Chip Anyway?:

A ROM chip is a computer chip that holds the "software" or "computer instructions" inside your game. The software is what makes the game work, or play, the way it does. Just like your personal computer at home, pinball machines and video games also run on software. Instead of storing this software on a disk (like your computer does), games store their software on ROM chips.

Here is a picture of a ROM chip, as used in the Williams White Water pinball machine:



ROM chips can be easily removed and reinstalled (just like a floppy disk in your computer). Special programming equipment is used to read and write the software on the ROM chip.

You can easily update the software in your game to a newer version (if available-

• Bally and Stern Pinballs (1977-1984):
  These games often did not have any software updates produced for them, but for those games that did, it's often difficult or impossible to tell what version is installed in the game. If you have any specific questions on these, please e-mail us for more info.
  
  
• Bally Pinballs (1985-1989):
  Most of these games will display software revision information when you enter the "test", or "diagnostic" mode, via the buttons on the inside of the coin door.
  
  
• Bally/Williams (WPC) Pinballs (1990-1999):
  Game ROM revision information usually displayed while game is starting up:
  
  
  Game ROM revision is also available by entering menu system via ENTER button on inside of coin door:
  
  
  After displaying the above, the game will pause for about 1 to 2 seconds, then display the sound ROM revision info:
  
  
  
• Williams Pinballs (1977-1985):
  Game ROM information is displayed in the 1st player display when you enter audits mode, via the buttons on the inside of coin door. The first number is the game production number, and the second is the software revision number (usually 1, 2, 3, or 4, for L-1, L-2, L-3, or L-4, respectively):
  
  
  
• Williams Pinballs (1985-1989):
  Game and sound ROM information is displayed in one of the displays when you enter audits mode, via the buttons on the inside of coin door.
  
  
• Data East Pinballs (1987-1995):
  ROM information is usually displayed on display during startup, or after entering audits/diagnostics mode via buttons on inside of coin door.
  
  
• Sega & Stern Pinballs (~1995-2004):
  ROM information is usually displayed on display during startup, or after entering audits/diagnostics ("Portals") mode via buttons on inside of coin door. Some late-model games may not show any software version information at startup- see the next section below for more info.
  
  
• Stern Pinballs (2004-up):
  ROM/software revision information may or may not NOT be automatically displayed on the score display during startup- depending on the exact game/model. If your game does not show the software version info at startup, turn the game off, and hold the RIGHT flipper button in while you turn power back on, and continue to hold, and the game will show software revision information as it boots up.
  
  
• Gottlieb Pinballs (1978-~1983):
  These games, also, rarely had any software updates produced. E-mail us if you need more info.
  
  
• Gottlieb Pinballs (~1983-1994):
  Revision info is usually displayed by entering "test" or "diagnostic" mode, via buttons on inside of coin door. Some later model games with dot-matrix displays may show revision information on display during startup.

• Game ROM U2 and/or U3.

• Game ROM B5 and/or C5.
• Display ROM 0 and/or ROM 1 (later Data East- some games may have chips labelled "ROM0" and "ROM3")

• Early Sega:
  • Game ROM B5 and/or C5
  • Display ROM 0 and/or ROM 1 (some games may have chips labelled "ROM0" and "ROM3")
• Later Sega:
  • Game ROM U210
  • Display ROM 0

• Game ROM U210
• Display ROM 0

• Game ROM U26 and U27

• Data East Games (1987-1994)
• Williams System 11 Games (1986-1990)