Ordering and Contact Information
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- Game Parts & Supplies - Game Service & Repair - Games for Sale - Ordering Info - Technical Articles - Contact Us |
For information on purchasing and shipping Pinball Machines or other games & equipment, please see our Game Sales Info page. Page Contents:
 Current Shipping Delay Info
We're not seeing any delays with shipping right now. Please review the tracking information that was e-mailed to you when your order shipped, to check the status of your shipment. If your shipment is delayed, please do not contact us as there's simply nothing we can do. We have no more insight to the shipping system than the tracking information available online. If you need more info that what the tracking shows, you must contact the shipper directly. Contact info: USPS (US Postal Service):
UPS (United Parcel Service):
Please bear in mind that the following National Holidays (actual or observed) will add at least 1 business day's delay to the delivery time of your shipment, if your shipment is in transit over one of these days:
How to Order
All parts orders are done by shipping only. We do not currently offer a will-call or in-person pickup option. Please place your order online through our website.
Shipping & Handling Charges:
To view shipping & handling charges, simply add any item to your shopping cart, then go to the shopping cart view and select your country to see current rates. Heavy/oversize orders, and some international shipments, may require additional charges to ship, based on the exact weight, size, and destination of the shipment. We will contact you as soon as possible after your order is placed, if additional costs are required to ship. Shipping & handling charges listed in shopping cart view are for standard shipping. We do not offer any expedited/rush/overnight shipping at this time. International Orders (Outside the U.S.):
International customers located outside the US can now order from us, and save on shipping costs, by using a US-based forwarding service such as MyUS.com, myusaddress.com, MyMalls.com, or similar (see note below). The forwarding service provides you with a US shipping address where your order will be shipped. After it arrives, it will be forwared on to your actual address outside the US. We have many international customers that use a US-based forwarding service to save costs. (We do not specifically endorse any particular forwarding service, but simply offer the above examples as suggestions). Follow these steps to order through our site using a forwarding service:
NOTE: We make no guarantee that your shipment will arrive trouble-free with a forwarding service. Use of any forwarding service is done so at your own risk. Any issues with receiving your shipment AFTER it has been delivered to the US address of your forwarding service must be handled between YOU and the FORWARDING SERVICE. We assume no responsibility for the shipment after it has been delivered to your US address. We are not responsible for shipments that may be returned to us by your forwarding service as undeliverable/unforwardable. Not all forwarding services serve all non-US countries, so please choose a service that services your country before ordering. Shipping/handling charges are not refundable, so any shipments that are returned to us will be subject to a second shipping/handling charge if we are to attempt to re-ship your returned order to you. If your order is being refunded, shipping/handling charges will not be refunded as part of the refund payment. "Why do you no longer ship directly outside the US?" Here are some of the reasons we no longer ship directly outside the US:
Items being shipped outside the U.S. may be subject to import taxes, tariffs, and fees, when they enter your country as imported goods. We do not charge for or collect these fees- these fees are collected by your government, customs service, or postal service, when the package is delivered to you, and are based on the U.S. dollar amount of the merchandise you have purchased. Some countries do not charge any fees. Others may charge up to 100% of the value of the goods. Contact your local Post Office or Customs Service for more details. Only goods (merchandise) are taxable as imported items. Items like shipping/handling charges, labor charges, and deposit charges are not taxable. We have no control over what your government may charge to import goods from the U.S. into your country, nor can we answer questions about such fees. If you have questions or concerns about import taxes, fees, and tariffs, please contact your local post office or customs service for more info. Order Change / Cancel / Combine Fee:
We have a $4.00 service charge for changing or canceling an order, or combining multiple orders, after being placed. So if you want to add/remove something in the order, cancel the order, or combine multiple orders that you have placed before they are shipped, this charge will apply. This charge applies for each request to change the order. So for example, if you contact us 1 time asking to add 3 or 4 items, there will be 1 additional charge. If you contact us a 2nd time wanting to add more items, there will be a 2nd additional charge, and so on. Orders being changed, canceled, or combined, may also be subject to a delay of 1-2 business days. The service charge goes toward covering extra necessary time, labor, and material costs for our staff to do any/all of the following:
Shipping Names / Addresses:
The last name, or company name, on your shipping address that you submit to us, should match the name you currently have on file with USPS under your address. If it does not:
This doesn't always happen, but has been happening more frequently in recent months, so we ask that you take care to submit an accurate shipping name and address with your order, to avoid any potential delivery problems. If you're not sure if your name matches USPS records, simply drop by your local USPS branch and enquire in person. They will be glad to tell you, and update your records if necessary. Problem shipments like this are typically those where the customer uses a false name, non-personal name, or a "novelty" name, such as:
We are not responsible for returned shipments due to incorrect addressee names, and you will be charged an additional shipping fee to re-label and re-ship your order if it is returned for this reason. Please make sure your name matches what is on file with USPS for your address. Shipping Schedule:
We are currently shipping orders without any delays (our normal average lead time before shipping is 0-to-3 business days, depending on how busy we are). You should receive a payment confirmation (receipt) e-mail from PayPal.com after placing your order. This confirms your payment. If you don't see it, please check your e-mail 'junk' or 'spam' folder, in case messages to you are being mistakenly misrouted by your e-mail application. We will send you an e-mail with shipping/tracking info as soon as your order goes out. Please do not e-mail us or call asking when your order will ship, or if it has shipped - this only slows things down. If you don't see an e-mail from us within 3 business days of placing your order, please check your e-mail 'junk' or 'spam' folder, in case messages to you are being mistakenly misrouted by your e-mail application. Be sure to white-list us in your e-mail app so our e-mails get through. Shipping Times:
Standard Shipping: Within the U.S.: Most domestic orders shipped within the U.S. take an average of 4-7 business days to arrive after being posted, depending on destination. Some may take more time, some may take less, depending on destination and shipment method. Please note that business days include only the days that the US Post Office is open and offering service. Business days do not include weekends or postal holidays, which are:
Outside the U.S.: Most international shipments take an average of 2-3 weeks to arrive after being posted, depending on destination. Some may take more time, or less, depending on destination and shipment method. Some shipments are occasionally delayed in Customs for random inspection which can delay delivery (this is rare). We have seen some shipments take as much as 9-10 weeks to arrive when delayed in Customs. Expedited Shipping: We are not currently offering any expedited/rush/overnight shipping at this time. Shipping Delays: Holidays, weather conditions, and unforseen delays in the USPS system can also affect delivery times, especially in winter months. Please allow sufficient time for your shipment to arrive before contacting us regarding any possible shipping delays. Please see the Delayed or Lost Shipment Policy below for more details. Shipping Methods:
 US Postal Service (USPS):
We use USPS for most shipments, as they have the least-expensive rates, and fastest delivery times. See the Shipping Times section above for average delivery times.  United Parcel Service (UPS):
We use UPS for some large/heavy/oversize shipments, depending on weight/size. See the Shipping Times section above for average delivery times. We currently do not use any other shipping methods. Please do not ask, as we will not be able to accomodate you. If you have any concerns about receiving your shipment by either USPS or UPS, please contact us before placing your order, to avoid any possible delivery problems, or unexpected return of your shipment. We are not currently offering any expedited/rush/overnight shipping at this time. Delayed or Lost Shipment Policy:
NOTE: The information in this section applies only to shipments going to U.S. (domestic) addresses. If you are outside the U.S. and have a U.S.-based Forwarding Service that is handling your shipment, please read the INTERNATIONAL note below for more details. Minor shipping delays are common during the Holidays and winter weather. If your shipment is delayed, please be patient and allow the carrier some extra time to get it to you safely. Shipments lost in transit are extremely rare, and have statistically accounted for less than 1/1000th of a percent of orders we have shipped (your shipment has less than a 0.001% chance of being lost...) If the shipment of your order is delayed, or you believe it has been lost in transit, we offer 2 options for replacement: Option 1:Place and pay for a 2nd order through our website. We'll ship it out right away.When your 1st order shows up, you can return it to us for a refund of the cost of the items in the shipment. You are responsible for any return packaging/shipping costs, and the original shipping/handling costs for the order are not refundable. We will refuse to accept a 3rd order until the 1st or 2nd has been resolved. If your 1st shipment still hasn't arrived after 10 weeks, it will then be considered lost, and you can contact us to arrange for a refund of your payment for the lost shipment. Some lost shipments may still arrive after 10 weeks (tracking stays active for up to 2 years), so if your lost shipment finally arrives after you've received your refund for it, contact us and we will provide a return shipping label for you to send it back to us. Any such shipments that are not returned to us will result in a re-charge to your credit/debit card to cover the cost of the unreturned shipment. Notes for returned shipments:
Option 2:Give your order up to 10 weeks to arrive at your domestic U.S. address, and if it has not been delivered by that time, it will then be considered lost, and you can contact us to arrange for a replacement shipment, or a refund of your payment for the lost shipment. Some lost shipments may still arrive after 10 weeks (tracking stays active for up to 2 years), so if your lost shipment finally arrives after you've received your refund for it, contact us and we will provide a return shipping label for you to send it back to us. Any such shipments that are not returned to us will result in a re-charge to your credit/debit card to cover the cost of the unreturned shipment.INTERNATIONAL:The above options only apply to your shipment going from our shop, to your US-based Forwarding Service. If your shipment is delayed after your forwarding service has received it, we can do nothing to help you. You will have to work directly with your forwarding service to clear up any problems after they have received your shipment from us.Additional Info:Delivery Times for ON-TIME Shipments: 4-7 business days.Delivery Times for Recent DELAYED Shipments: Average: 14 days. Longest: 7 weeks Please do not contact us if your order is not showing up on time. Once it leaves our shop and is turned over to the shipper, it is entirely in their hands, and there is nothing more we can do. We can get no more information from shippers than you can, which is the tracking information that they make available through their websites. If no tracking info is showing up for your shipment, this means the shipper failed to scan the shipment into their system when they took posession of it. This is rare, but does happen occasionally. When it does, typically we don't see any tracking info show up until the shipment is delivered. Please allow sufficient time for your shipment to arrive, then consider Option 1 or Option 2 above to further proceed. Further options, depending on how your order was shipped: USPS (US Postal Service):
UPS (United Parcel Service):
Shipment Tracking:
All packaged shipments we send out include tracking services. Tracking number and other shipment details are sent to you as soon as your order ships, and go to the e-mail address that we receive with your order. If you don't see an e-mail from us within 3 business days of placing your order, please check your e-mail 'junk' or 'spam' folder, in case messages to you are being mistakenly misrouted by your e-mail application (this is fairly common). A link to the carrier's tracking website is included with the e-mail notification so you can track your shipment online. Please be patient and allow carriers up to 24 hours to get tracking information into their system after your shipment has gone out. If no tracking info is showing up for your shipment, this means the shipper failed to scan the shipment into their system when they took posession of it. This is rare, but does happen occasionally. When it does, typically we don't see any tracking info show up until the shipment is delivered. Please allow sufficient time for your shipment to arrive. See the section above on Delayed or Lost Shipment Policy for further info. PLEASE NOTE: Delivery times provided with tracking info are only estimates and are not guaranteed delivery dates. Your shipment may arrive sooner, or later, than the estimated delivery time. This is normal. For all shipments with tracking: Please note that on rare occasions, a shipment may not be scanned by the shipper when they take posession of it, and tracking information may not show up in their system until the package is actually delivered. Likewise, a shipment may miss a scan point while en-route, and tracking info fails to show up after that. If you run into this problem, please allow for ample time for your shipment to arrive before contacting us about a possible shipping problem. See the section above on Delayed or Lost Shipment Policy for more important info. If the shippers contact us about a problem, or return your package to us for any reason, we will contact you, but be aware that after we have turned your shipment over to the shipper, it is out of our hands until it is delivered, or returned to us for any reason, and there is no further info we can provide to you, other than to confirm shipping date and address, and echo any tracking info that they provide through their website. So please be patient and allow for ample time for delivery on your order before attemtping to contact us. Please do not contact us if your order is not showing up on time. Once it leaves our shop and is turned over to the shipper, it is entirely in their hands, and there is nothing more we can do. Further options, depending on how your order was shipped: USPS (US Postal Service):
UPS (United Parcel Service):
Shipment Insurance:
Most shipments we send out do not include shipping insurance. Shipment insurance is available, optionally, on most shipments. E-mail us before placing your order (or immediately after placing your order) for information about adding shipping insurance. If your shipment is not insured, we are not responsible for any damage, theft, or loss after the shipment leaves our shop. Please note that some credit cards will automatically cover your purchase if lost, damaged, stolen, etc., so you may want to check with your credit card company before ordering to find out if your purchase will already be insured. The purpose of insurance is to cover the cost of replacing item(s) in your order should they become lost or damaged while in the mail (please read below for important information on determining value and making an insurance claim). An additional charge will usually apply for insurance coverage, and must be requested at time of ordering. We are not responsible for lost, damaged, or mis-delivered shipments if they are not insured, nor if insurance is not requested at time of ordering. All Shipments: We are not responsible for any claims or value of goods that a shipper may not pay. In many cases, the shipper themselves will determine the value of goods in your shipment, and this may or may not equal what you paid for the goods. In a case where the shipper will not pay the full value of items in your claim, we will not be responsible for covery any loss or costs that will not be covered by the shipper. OTHER INSURANCE NOTES: (for all shipments) PLEASE NOTE that:
If you have any questions or problems, please contact us by e-mail or phone. Payment Methods:
All payments we accept are processed by the secure PayPal system. You do not need to have a PayPal account to make payment- you can use any major credit/debit card, OR the funds from your personal PayPal account (if you have one). Follow the directions in the payment process to make payment and enter your shipping info, and complete your purchase. If you don't have a PayPal account to log into, or have one but prefer not to use funds in your existing PayPal account, just select the "Pay with Debit or Credit Card" button at checkout instead (see image below for reference): 
Returns & Exchanges:
Any returned items must be authorized, so you must call or e-mail us first if you have an item to return. We will give you an RMA number to include with your return, if it is authorized for return. Not all items are returnable. Authorized returns are subject to a minimum 10% restocking charge. Unauthorized returns may be denied or assessed a higher restocking charge.
Contact Information:
Be sure to check our Frequently Asked Questions section below- your question may already be answered there!
Frequently Asked Questions
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