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Before You Buy:Before you buy a pinball machine (from us, or anyone else), we STRONGLY RECOMMEND that you first locate a reputable pinball service person (or company) in your local area who you can call if you need in-person help or service.
Pinball machines have hundreds of intricate moving parts, and like anything with moving parts, they will need periodic maintenance, service, and repair, to keep them functioning properly.
If you are not comfortable or experienced with working on a pinball machine yourself, you will have to enlist the help of a qualified service person in your local area.
You can search online in your local area for "Pinball Repair" for possible leads. Additionally, you may find someone in the business, or hobby, in the Mr. Pinball Collector Register which is an online listing of pinball collectors, repair persons, and enthusiasts all around the world.
Make sure that whomever you find has experience with the kind of pinball machine you want to buy. For example, some service persons may have experience only with the older mechanical pinballs. Others may be experienced with the newer equipment only, and not be able to help if you own an older model game. Some may make house calls, some may require you to bring the game to their shop.
You may also want to ask for references or browse "Google reviews", "Yelp", etc., for more information about repair persons or companies in your area.
Game Shipping Info:We sell and ship games only within the U.S. and Canada. We do not ship elsewhere due to liability, customs restrictions, and other varying issues.
A lead time of approximately 3 to 4 business days is usually required to get your game packaged and crated before turning it over to the freight company. We will e-mail you with a shipment tracking number, and the freight company's contact information, once the game has been turned over to them.
Delivery time by the freight company is usually 1-2 weeks. Delivery times can be longer during the busy holiday season, or due to inclement weather. (Longest we have seen is 6 weeks during the busy Christmas/Winter season.)
The freight company will call you by phone once the game has arrived at their dock near your area, to make arrangements to turn it over to you.
Game Pickup:Customers may pick up games at our shop in person. Contact us for more info, and to make arrangements.
We charge a storage fee for any games that are waiting to be picked up. Any applicable storage fees must be paid in full before game can leave our shop. We are not responsible for any storage fees incurred if your game is not picked up on time, or if a shipment is missed due to storage fees not being paid.
Game Setup & Assembly:Once you've taken delivery of your game, setup & assembly will be up to you.
Please note that most freight carriers are not able or allowed to do any work with your actual merchandise, due to liability reasons, so we do not recommend asking them for help.
Game setup & assembly is actually a simple process, and you can find instructions (with pictures) for most popular makes/models of games in our Game Setup & Assembly Guide here on our website.
Game setup can often be done easily by 1 or 2 persons, and a few simple hand-tools.
If you'd prefer to have someone set the game up for you, you may find someone in your local area that can do the job. You can search online in your local area for "Pinball Repair" for possible leads. Additionally, you may find someone in the business, or hobby, in the Mr. Pinball Collector Register which is an online listing of pinball collectors, repair persons, and enthusiasts all around the world.
With shipping an electronic game (or any electronic device) in cold weather, the game should be allowed to warm up to room temperature (65 degrees Fahrenheit or more) before power is applied. Not doing so may risk unnecessary damage to the game. We recommend 2 hours warm up time.
Adjustments/Repair Following Shipping:
Occasionally some games may require some adjustments to parts after they have been shipped. This can be due to the normal effects of transportation such as vibration, shifting, or handling. Buyer is responsible for any adjustments or repair to the game after shipping, and any costs involved.
Shipping Damage & Claims:With our packaging process and custom-made wood shipping crate, it is very unlikely that your game will receive any damage during shipping. In fact, in all our years in business, to-date, we have not had any crated games get damaged during transit.
However, if your shipment does arrive with apparent damage to the shipping crate, we recommend the following steps:
Game Deliveries & Moving:We no longer do any game deliveries or game moving, for health, safety, and liability reasons.
If you have a game that you need moved within your home, or from one location to another, and are not willing/able to do so on your own, you can do what some of our other customers have done in the past, and enlist the help of a professional moving service.
Below is a listing of some local (Utah) moving companies, and also some national freight shippers (across the U.S.), who can help move or otherwise transport a game for you.
We do not specifically recommend or endorse any particular company listed below, but some are more suited for dealing with the general public than others. Others may deal more with commercial accounts. See listing below for more details. The listings below are for your reference/convenience only, and are listed in alphabetical order. You can also find others by searching on the internet.
|Estes Express||See website||www.estes-express.com|
|FedEx Freight||1-800-463-3399||www.fedexfreight.com||Good with general public.|
|Forward Air Freight||1-800-726-6654||www.forwardair.com|
|Midwest Motor Express||701-223-1880||www.mmeinc.com||Based in Bismarck, ND|
|North American Van Lines||1-800-823-0392||www.navl.com||Good with general public.|
|Old Dominion Freight Line||1-800-235-5569||www.odfl.com|
|Pilot Air Freight||1-800-447-4568||www.pilotair.com||Good with general public.|
|R & L Carriers||1-800-543-5589||www.gorlc.com|
|Roadway Carriers||1-800-610-6500 (US)
|www.yrc.com||Roadway and Yellow are now the same company- YRC|
|UPS Freight||1-800-333-7400||Click here|
|Yellow Freight||1-800-610-6500 (US)
|www.yrc.com||Roadway and Yellow are now the same company- YRC|
|YRC Carriers||1-800-610-6500 (US)
If you have any questions, feel free to e-mail us!
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